Clerical Assistant (4 Posts) - REQ04874 - 442516

North Lanarkshire Council; Motherwell; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A local authority in Scotland is looking for a Clerical Assistant to provide effective administration support in maintenance functions. Responsibilities include coordinating customer repairs, scheduling works, and maintaining customer care and complaints handling. Ideal candidates will have clerical experience, strong IT skills, and excellent communication abilities. This role offers a hybrid working pattern and benefits such as annual leave and professional development opportunities.

Benefits

27 days annual leave

6 public holidays

Support for learning and development through LearnNL

Qualifications

• Experience in clerical or administrative environment with prioritising and scheduling of works.
• Customer care and complaints handling experience is essential.
• Comprehensive IT skills, particularly in relation to planning systems.

Responsibilities

• Provide effective and efficient administration support for repairs and maintenance functions.
• Liaise with Customer Service Hub to deliver comprehensive repairs service.
• Assist with prioritising and scheduling of works.

Skills

Experience in clerical or administrative environment

Customer care and complaints handling experience

Comprehensive IT skills

Excellent organisational and communication skills

Tools

Microsoft packages

Job description

Overview

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC4 £26,081 - £27,318

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Responsibilities

• The Clerical Assistant reports to the Administrative Officer and is responsible for the effective and efficient administration support of the delivery of the repairs and maintenance functions.
• Work as part of the Local Homes team and liaise with the Customer Service Hub within Strategic Communication and Engagement to provide a comprehensive repairs service to customers.
• Assist with prioritising and scheduling of works, and provide customer care and complaints handling experience as essential requirements.

Qualifications and Skills

• Experience in a clerical or administrative environment with experience in prioritising and scheduling of works.
• Customer care and complaints handling experience.
• Comprehensive IT skills, particularly in relation to planning systems, with working knowledge of Microsoft packages.
• Excellent organisational and communication skills; ability to work autonomously and maintain a high degree of confidentiality.

Working Pattern and Location

You will be employed as a hybrid worker working between home and an office base in the Civic Centre, Motherwell.

Working pattern: Monday - Thursday, 08:45am - 16:45pm; Friday, 08:45am - 16:15pm.

What’s on Offer

North Lanarkshire Council offers a comprehensive package of benefits including 27 days annual leave and 6 public holidays, with additional benefits available. There is support for learning and development through LearnNL to help you reach your potential.

For more information on local authority careers, see the My Job Scotland hub. North Lanarkshire Council supports flexible working and operates a Smarter Working Policy. A Recruitment Charter is available for reference.

Note: For casual/sessional roles, 12.1% of your hourly rate for every hour worked is provided in recompense for annual leave, including public holidays. You will only be paid for hours worked. CVS are not accepted in place of the application form.

Equality and Support

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have adopted the Armed Forces Community Covenant to support service personnel, veterans and their families, with a guaranteed interview for service leavers, spouses, reservists and veterans who meet the essential criteria. North Lanarkshire Council is committed to #KeepingThePromise for care-experienced people, offering a guaranteed interview if you have been in care and meet the essential criteria.

Additional Information

The Plan for North Lanarkshire focuses on creating a place to live, learn, work, invest and visit. The Fair Work Convention framework defines Fair Work as having voice, fulfilment, opportunity, respect and security.