Cleaning Operations Manager

ISS Facilities Services; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent facility management company is seeking a motivated Cleaning Operations Manager in Croydon. This role involves managing healthcare cleaning services and leading a skilled team to meet high standards. Strong client liaison, excellent communication, and proactive problem-solving skills are essential. The position offers a permanent contract with a full-time commitment, requiring a valid driving license.

Qualifications

• Experience in Healthcare Cleaning Management.
• Full driving licence held for at least 2 years.
• Proven experience in leading teams independently.
• Excellent written and verbal communication skills.
• Strong organisational and project management skills.

Responsibilities

• Plan and manage healthcare cleaning services.
• Lead and motivate the cleaning service team.
• Drive a culture of customer service excellence.
• Establish relationships with clients and stakeholders.
• Manage recruitment and training of staff.

Skills

Healthcare Cleaning Management

Client liaison and negotiation

Organisational skills

Problem-solving

Communication skills

Job description

Overview

Cleaning Operations Manager

Contract: Healthcare

Location: Croydon Hospital, CR7 7YE

Hours of work: 37.5

Contract Type: Permanent

We are seeking a motivated Cleaning Operations Manager to lead and oversee the delivery of high-quality Healthcare Cleaning Services.

This role is pivotal in ensuring that services are not only delivered to the highest standards but also aligned with financial, operational, and regulatory requirements.

Responsibilities

• Plan, manage, and develop healthcare cleaning services to meet operational, financial, and performance targets.
• Lead and motivate the cleaning service team, ensuring staff are well-supported, trained, and engaged.
• Drive a culture of customer service excellence, ensuring expectations and contractual obligations are achieved or exceeded.
• Establish and maintain strong working relationships with clients, stakeholders, and the wider Trust.
• Manage resources effectively to balance service demand with financial targets.
• Oversee recruitment, induction, and training of staff, ensuring compliance with company policies and safe working practices.
• Compile budgets, forecasts, and business cases in line with company policy.
• Monitor and report on service quality, activity levels, and performance metrics.
• Ensure compliance with health and safety requirements, including the correct use of equipment and PPE.
• Provide clear direction, guidance, and leadership to all team members.

Qualifications

• Experience in Healthcare Cleaning Management.
• Full driving licence held for at least 2 years.
• Proven experience in leading teams and working independently on own initiative.
• Strong client liaison and negotiation skills, preferably within the healthcare sector.
• Basic understanding of the NHS and patient care requirements.
• Excellent written and verbal communication skills, with the ability to influence at senior management level.
• Strong organisational and project management skills, with the ability to meet deadlines.
• Effective problem-solving abilities with a proactive approach.
• Competence in report writing and financial planning.