Claims Technician Subsidence

Adjusting Appointments Limited; Camden Town; Remote; GBP 40,000 - 60,000; Full time

Job summary

A renowned loss adjusting company is seeking an experienced Subsidence Claims Handler to manage subsidence claims while ensuring exceptional customer service. Candidates should have robust handling experience and excellent IT skills. This role offers a competitive salary, a contributory pension, and flexibility for remote work with occasional office days.

Benefits

Competitive annual salary

Contributory pension

Bonus

Flexi benefits

Birthday holiday

Qualifications

• Experience in managing subsidence claims from start to conclusion.
• Knowledge of insurance principles.
• Ability to work under pressure with strict deadlines.

Responsibilities

• Manage your own caseload of subsidence claims.
• Work closely with Surveying Engineers for instructions.
• Ensure smooth management of the claims process.

Skills

Buildings/Subsidence claims handling experience

Exceptional communication skills

IT/systems experience

Education

Industry qualifications CertCILA/Cert CII

Job description

Overview

This role offers an exciting opportunity for an experienced Subsidence Claims Handler to join a growing specialist division with a strong team spirit and clear progression paths. You will utilise your subsidence experience within an experienced team, taking full ownership of allocated cases from start to conclusion, while delivering first-class customer service to build a market-leading reputation within the industry. The role is with a renowned independently owned UK-based Loss Adjusting company with offices worldwide; they are strengthening the Subsidence Team due to new clients, and the role is fully remote with occasional office work.

Responsibilities

• Manage your own caseload of subsidence claims.
• Carry out desk-top handling using digital solutions.
• Work closely with Surveying Engineers arranging instruction.
• Liaise with all relevant parties ensuring the smooth management of the claims process.
• Provide a high standard of customer service.
• Utilise your exceptional technical expertise demonstrating your subsidence knowledge.
• Work to client SLA's and KPIs.

Qualifications

• Excellent Buildings/Subsidence claims handling experience.
• Insurance principles knowledge.
• Exceptional communication skills and experience, verbal and written.
• The ability to work within a pressured and busy environment, meeting strict deadlines and timescales.
• Excellent IT/systems experience with a high level of competency.
• Industry qualifications CertCILA/Cert CII, working towards or the desire to complete.

Benefits

• Competitive annual salary.
• Contributory pension.
• Bonus.
• Flexi benefits.
• Birthday holiday.
• 35 hours per week, Monday - Friday.
• Remote working (occasional requirement to work from the office).