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Claims Technician

QBE

Leeds

Hybrid

GBP 40,000 - 60,000

Full time

Today

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Job summary

A leading international insurer is seeking a Claims Technician to deliver exceptional customer service. This role involves handling customer calls, negotiating settlements, and utilizing systems effectively. Candidates should have a passion for customer service and the ability to adapt to changing requirements. The position offers hybrid working and a compensation package that includes 30 days holiday, flexible working arrangements, and comprehensive medical insurance. Join a supportive team dedicated to making an impact.

Benefits

30 days holiday

Flexible working

Pension contributions

Private medical insurance

Family friendly policies

Short-term remote work abroad

Cycle-to-Work scheme

Qualifications

Passion for excellent customer service.
Able to follow detailed processes accurately.
Capability to understand legal and regulatory matters.
Willingness to embrace and help shape innovation.

Responsibilities

Answer calls and correspondence from customers.
Negotiate settlements with third parties.
Enter data accurately on Excel and in-house systems.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail‑Oriented

Insurance Claims Processing

Problem Solving

Time Management

Tools

Microsoft Applications

Primary Details

Time Type: Full time

Worker Type: Employee

Claims Technician

The Opportunity

Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes this role offers variety, challenge and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment enjoys problem-solving and is eager to grow within a supportive team we’d love to hear from you.

With hybrid office working and excellent benefits including 30 days holiday you will be working in a supportive and inclusive environment. We’re the down-to-earth international insurer that is neither too big nor small so you can make a real impact!

Your New Role

Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact
Action written response correspondence as appropriate
Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
Negotiate settlements with third parties
Enter key data accurately on Excel and in‑house systems
Work with automated assisted processes
Develop and maintain a knowledge of legal & regulatory matters
Understand the technical language used in documents and interpret the meaning
Put the customer at the forefront of everything we do

About you

A passion for excellent customer service by going above and beyond to understand our customers' needs
Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
The capability to develop and maintain an understanding of legal regulatory & insurance matters
A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer
Able to adapt to changing customer requirements in a modern workforce.
Ability to own and resolve problems
Applicants must have the right to work in the UK as visa sponsorship is not available for this role

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best. That’s why we have created At My Best. It’s our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future, helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome this conversation (more than 13,000 people working across 27 countries). We’re big enough to make a real impact but small enough to provide a friendly workplace where people are down‑to‑earth, passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all. This can include part‑time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and your family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing – we believe sustainable integration is important for long‑term financial, environmental and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planet’s future as well as your own.
Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper. Select and bike and/or accessories up to the value of 5,000.

To find out more visit ourReward Page

QBE Awards

Insurance Post British Insurance Awards 2025 – Winner: Commercial Lines Insurer of the Year
Insurance Post British Insurance Awards 2025 – Winner: Reinsurer of the Year – QBE Re
Insurance Post British Insurance Awards 2025 – Winner: ESG Diversity Equity and Inclusion Initiative of the Year
Insurance Post British Insurance Awards 2025 – Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK Insurance
AXCO Global Insurance Awards 2024 – Winner: Network Management of the Year
Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer
UK IT Industry Awards 2023 – Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 – Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employee

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and the Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBE’s sustainability targets including our net‑zero pledges, inclusion of diversity targets and our award‑winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report.

What next

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

APPLY NOW and let’s make it happen!

Skills