Claims Technician

Avencia Consulting Services; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading specialty insurer based in London is seeking a Claims Technician to join their team. This role involves providing efficient claims support and liaising with brokers and underwriters. Ideal candidates should have a passion for claims, strong communication skills, and proficiency in Microsoft Office. The position offers hybrid working, competitive benefits, and opportunities for career progression.

Benefits

Hybrid working (3 days in office / 2 days from home)

25 days annual leave plus Bank Holidays

Excellent pension scheme

Private medical and dental cover

Life assurance

Travel insurance

Income protection

Season ticket loan

Qualifications

• Passion for claims; previous insurance experience is beneficial.
• Strong written and verbal communication skills.
• Team player with strong organisational skills.

Responsibilities

• Completing daily claims support activities accurately.
• Triaging claims to correct handlers.
• Issuing acknowledgment letters to brokers.
• Liaising with underwriters regarding loss details.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office

Organisational skills

Customer-focused mindset

Education

Minimum A-Level (or equivalent)

Job description

Overview

Avencia are partnered with a leading specialty insurer and Fortune 500 company who are looking to recruit a Claims Technician in their London office.

This role sits within the claims team, where the focus is on delivering an efficient, cost-effective and professional service to brokers and clients. The work you do here will give people the confidence to move forward and seize opportunities, and you'll be joining a collaborative global community of problem-solvers.

Responsibilities

• Completing assigned daily claims support activities accurately and on time, including:
• Triaging claims to correct handlers
• Issuing acknowledgment letters to brokers
• Making indemnity and expense payments
• Liaising with underwriters regarding loss details
• Requesting updates on inactive files from brokers
• Understanding departmental service standards, systems, workflows and reports to support high-quality service delivery.
• Analysing processes and technology to provide insights and recommendations for workflow improvements.
• Identifying opportunities to enhance efficiency and customer service.

Qualifications

• A genuine passion for claims - previous insurance experience would be beneficial, but candidates starting their career in claims are encouraged to apply.
• Minimum A-Level (or equivalent) education.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• A team player with strong organisational skills and a proactive attitude.
• Customer-focused mindset with an appreciation for the importance of quality, clarity and speed of service.

Benefits

• Hybrid working (3 days in office / 2 days from home)
• 25 days annual leave plus Bank Holidays, with options to buy/sell additional leave.
• Excellent pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, and season ticket loan.
• Opportunities to learn new skills and progress your career, supported by a collaborative and forward-thinking organisation.