Claims Team Leader: Elevate Compliance & Customer Outcomes

QBE; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international insurer in Leeds seeks a Claims Manager to oversee day-to-day operations of a Claims team. The role involves managing a team, ensuring compliance with regulations, and enhancing customer service standards. The ideal candidate should have strong analytical and communication skills, alongside proficiency in MS Office applications. This position offers a flexible work environment and various employee benefits.

Benefits

30 days holiday per year

Flexible working opportunities

10% employer pension contributions

Comprehensive private medical insurance

Family-friendly policies

Short term remote work abroad

Qualifications

• Strong organizational and analytical skills able to prioritize.
• Good interpersonal and communication skills.
• Able to produce detailed reports at various levels.

Responsibilities

• Manage daily operations of a team providing clear direction.
• Process Claims using relevant systems for settlement.
• Monitor compliance with both statutory and corporate standards.
• Resolve complaints and ensure customer satisfaction.
• Supervise and develop the Claims staff.

Skills

Analytical Thinking

Claims Administration

Complaint Management

Customer Service

Team Management

Tools

MS Office (Word, Excel, Access, PowerPoint)

Job description

A leading international insurer in Leeds seeks a Claims Manager to oversee day-to-day operations of a Claims team. The role involves managing a team, ensuring compliance with regulations, and enhancing customer service standards. The ideal candidate should have strong analytical and communication skills, alongside proficiency in MS Office applications. This position offers a flexible work environment and various employee benefits.