Claims Specialist, Marine & Energy

MS Amlin; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent (re)insurer is seeking a Claims Specialist to join their Marine and Energy team. You will manage complex claims, ensuring the best outcomes for clients. Candidates should have experience in Marine and Energy claims, excellent communication skills, and a proactive mindset for relationship-building and improvement.

Qualifications

• Experience in handling Marine and Energy Liability claims.
• Basic understanding of key principles and practices of London Market.
• Willingness to work towards relevant qualifications.

Responsibilities

• Proactive handling of claims within authority for Marine and Energy Liability insurance classes.
• Monitor claims to ensure early best estimate reserves are in place.
• Promote respectful culture of open communication and continuous improvement.

Skills

Service-oriented

Exceptional communication

Strong relationship management

Decision-making

Problem-solving

High-performance mentality

Growth Mindset

Education

Degree/CII or similar qualification

Tools

Microsoft Office

Job description

Claims Specialist, Marine & Energy page is loaded

Claims Specialist, Marine & Energy

Apply locations London time type Full time posted on Posted Yesterday job requisition id RQ12169

Claims Specialist, Marine & Energy

Location: London

Contract Type: Permanent

Work Pattern: Full Time and Hybrid

About the Job

This is an exciting opportunity to join MS Amlin as a Claims Specialist within our Marine and Energy Liability team. This is a key role within a dynamic and collaborative environment handling claims in a lead and follow capacity. We’re looking for a motivated individual with experience in dealing with complex claims who is eager to grow their career. You’ll work closely with the Claims Manager and technical lead to proactively manage claims within authority levels to ensure that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.

Job Purpose

• To be responsible for the proactive handling of claims within authority for Marine and Energy Liability insurance classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.

• To provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy

What you’ll spend your time doing:

• To handle claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To proactively monitor claims to ensure early ‘best estimate’ reserves are in place, claims driven forward and valid claims are settled promptly with a tight control of costs throughout lifecycle.
• To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in green Claims KPIs
• To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build and strengthen relationships with peers, brokers and service providers in the market.
• To proactively achieve required claims team strategic objectives and participate in business modernization initiatives to transform current claims proposition towards our vision for a TRUSTed, market-leading claims service proposition
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

MS Amlin Claims Philosophy

Our corporate purpose is to provide ‘continuity in an uncertain world’. MS Amlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.

Transparency - We openly communicate and consistently deliver on our promise to pay valid claims promptly.

What you’ll need:

• Service-orientated - passionate about claims resolution and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Decision-making - proven sound judgement and decision making capability, even under time-pressure
• Problem-solving – ability to break down complex issues and spot trends, patterns and interdependcies
• High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

Experience & Skills Required:

• Experience in handling Marine and Energy Liability claims (preferable) with willingness to build relationships with relevant experts, brokers and co-insurers
• Degree/CII or similar professional qualification (desirable) or willingness to work towards
• Basic understanding of key principles and practices of London Market
• London Market Claims System (preferable) & Microsoft Office Knowledge e.g. ECF, Excel
• Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.

About Us

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific.

With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.

At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.