Claims & Performance Manager

Dyson; Chippenham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in Chippenham seeks a Claims and Performance Manager to ensure robust scientific evidence for product performance claims, especially in beauty products. Responsibilities include overseeing testing methods, developing strategies for claims substantiation, and representing the company in standards working groups. The ideal candidate should be a degree-qualified scientist with experience in personal and household care testing, and possess strong analytical skills. This role offers various benefits and a vibrant working environment.

Benefits

Performance-related bonus scheme

Competitive pension scheme

Life assurance

Discounts on Dyson machines

Free bus travel to campus

On-site sports centre and gym

Qualifications

• Degree-qualified scientist with experience in personal care and household care testing.
• Understanding of regulations and metrics impacting advertising claims.
• Ability to design and execute comprehensive test plans.

Responsibilities

• Oversee claims, methods, testing, and evidence for Dyson product categories.
• Develop claim substantiation strategies and collaborate with RDD.
• Represent Dyson at international standards working groups.

Skills

Degree in science

Test metrics understanding

Analytical and numeracy skills

Strategic mindset

Microsoft Office proficiency

Experience in domestic appliances

Education

Degree qualification

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore. It transforms every category it enters with radical and iconic re‑inventions that work, perform and look very different.

Our Beauty category is redefining hair care with innovative products like the Dyson Supersonic™, Supersonic™r, Airwrap™, Airstrait™ and Corrale™. We are committed to delivering exceptional performance and empowering consumers to achieve superior results. At Dyson, we want to know everything there is to know about hair. We’re obsessed with the science behind hair and use it to engineer our technology. No guesswork, no gimmicks, just tried and tested science.

About The Team

The Claims and Performance team at Dyson work closely with our Commercial, Research, Design and Development (RDD), Regulatory and Legal teams to develop appropriate test methods and capability that support our claims ambitions, using labs within and outside of Dyson. They travel to supervise consumer trials and are involved in novel research with contract and academic partners to evidence new claims, ensuring that Dyson can defend all its performance claims, treading the line between compelling claims that sell products and differentiate us from our competitors, whilst having persuasive, comprehensive data to support advertising. They conceive and execute novel research with contract and academic partners to evidence new claim avenues.

About The Role

As a Claims and Performance Manager at Dyson, you will ensure that we have robust and durable scientific evidence before making any statements about our product performance to the world, with a focus on new products in our beauty category.

Your responsibilities include overseeing claims, methods, testing and evidence for one or more Dyson product categories. You will develop claim substantiation strategies, collaborate with RDD to fine‑tune product specifications and validate test methods.

Additionally, you will represent Dyson at international standards working groups, assist local market teams in designing region‑specific research and coach commercial managers on advertising requirements. Identifying new endorsement opportunities, commissioning external test houses and delivering accurate reports will be part of your role. You will also provide technical expertise in legal discussions and represent Dyson as an expert witness.

What we seek

• Degree‑qualified scientist with solid experience in personal care and household care testing and claims
• Highly technical, understanding the impact of regulations and test metrics on advertising claims
• Analytical with strong numeracy skills, able to scrutinise claims and identify potential challenges to the validity of Dyson’s advertising
• Demonstrates the ability to design, organise and execute comprehensive test plans that consider multiple variables and complex technical factors
• Possesses a strategic mindset to ensure all relevant scenarios, potential risks and dependencies are accounted for, enabling robust validation of products, processes or claims
• Provides clear and well‑documented risk assessments to the business, particularly in relation to technical data and claims substantiation strategy. Proactively identifies potential risks, communicates their impact and advises on mitigation plans to support informed business decision‑making
• Strategic thinker, identifying opportunities for new test methods and concepts that benefit our product categories and influence industry standards
• Ability to connect internal technical developments, standards and legal challenges
• Engaging, influential and professional communicator, capable of challenging opinions and providing clarity to both technical and non‑technical audiences
• Excellent organiser, planner and self‑starter, adept at prioritisation and communication across all business levels
• Ideally, experience and knowledge of domestic appliances
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Willingness to relocate as the role may require global mobility

We're committed to our campus culture and don’t look to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson – collaboration, creativity and inventiveness – in our inspiring, social and dynamic workspaces.

Benefits

Financial

• Performance‑related bonus scheme
• Competitive pension scheme
• Life assurance
• Discounts on Dyson machines and retail discounts
• Free bus travel to and from campus (from Bristol, Bath, Chippenham and Swindon)

Lifestyle

• 27 days’ holiday (plus bank holidays)
• Free on‑site lunches, fruit and hot drinks
• Free on‑site sports centre, gym, hair salon and lifestyle assistance (concierge)
• Electric vehicle salary sacrifice scheme
• Ability to purchase additional holiday

Health

• Private medical insurance and dental insurance
• Employee assistance programme, digital GP, on‑site physio and GP, prescription service, fertility treatment support

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.