Claims Operations Manager

AXA Group; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading insurance firm based in London is seeking a Claims Operations Manager to oversee regional objectives and manage claims initiatives. The role involves collaborating with stakeholders to enhance operational processes and improve service quality. Applicants should possess strong communication skills and experience in the London Market. A hybrid work model is offered, blending remote and office work. Ideal candidates will demonstrate proactive leadership and strategic collaboration capabilities.

Benefits

Flexible Working Arrangements

Enhanced family-friendly leave benefits

Diversity and Inclusion Initiatives

Qualifications

• Proactive attitude with excellent communication skills.
• Strong strategic and collaborative thinking abilities.
• Exceptional quantitative and qualitative analysis abilities.

Responsibilities

• Assist CLT in delivering regional objectives.
• Adhere to agile project methodology and report status.
• Participate in various business initiatives as needed.

Skills

Proactive, self-starter

Excellent communication skills

Strategic and collaborative thinking

Exceptional quantitative and qualitative analysis skills

Claims experience within the London Market

Resource and project management capabilities

Ability to work in a fast-paced environment

Job description

Claims Operations Manager - UK & Lloyds

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

As part of the Claims Operations team, you will be responsible for helping to coordinate critical claims operational activities and projects in the UKI region, working with the CLT and the Claims Business Support team and familiarizing yourself with systems and processes as required. The role includes (but is not limited to) accountability for helping to drive successful implementation of strategic and local regional initiatives through effective stakeholder, programme and project management and playing a pivotal part in the continuous improvement agenda of the region with deep dives into our processes and procedures. You will collaborate with stakeholders outside of the UKI claims team in order to improve engagement and to best advance the regional team objectives.

You will be based in the London - however we are excited to have implemented our Smart Working initiative offeringa hybrid way of working, combining both remote and office working.

Whatyou’ll be doing

What you’ll be doing

What will your essential responsibilities include?

• Assist CLT to deliver regional objectives. This will involve helping to plan and coordinate regional change and Continuous Improvement initiatives to include being responsible for individual workstreams, managing Claims initiatives, process review and improvement and updated training. Working closely with the wider UK ECLT and the CLT where required.
• Adherence to agile project methodology, in preparing and maintaining up-to-date project plans, budget forecasts, monitoring project progress, reporting project status to stakeholders, planning and coordinating resource and active participation in finding solutions where necessary
• To participate in a variety of initiatives based on needs of the business which may encompass involvement in system upgrades, regional roll out of global projects, streamlining processes & procedures, and reporting and data validation in the UK both from within Claims and with external stakeholders
• Assist in developing, managing and overseeing efficient and cost effective UKI processes including the identification, evaluation and implementation of operational improvements targeting service and quality.
• Familiarising yourself with systems, market practices and processes as required. Work with the Head of Claims Operations and CLT to maintain awareness of London Market (eg LMA) system and operational strategies and initiatives and participate to ensure AXA XL is represented and is well positioned and prepared for forthcoming changes and evolving projects

You will report to – Head of Claims Operations – UK & Lloyds

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Proactive, self-starter, excellent communications skills and people’s person
• Strategic and collaborative thinking - visualizes what doesn’t exist; identifies gaps and navigates delivery of results via collaboration with other colleagues and teams.
• Exceptional quantitative and qualitative analysis skills, trending and data assessment for decision support.
• Claims experience within the London Market preferable
• Superior verbal and written communication skills, and the ability to positively interact with key stakeholders.
• Demonstrates resource and project management capabilities including use of Loop or similar to track progress
• Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities. Willing to ask questions and explore new ideas.
• Nimble, comfortable with change and able to work in a fast‑paced environment, efficiently juggling numerous concurrent responsibilities while maintaining quality.
• Excellent team player with ability to develop and maintain productive working relationships with multiple stakeholders and in collaborating effectively with peers in order to achieve team goals.
• Proven ability to display initiative and confidently create disciplined solutions to problems
• Handle responsibilities with integrity and the highest standards of professionalism.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change:The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG:All companies have a role to play in building a more resilient future. Incorpor ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com