Claims Inspector

AXA UK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in London is seeking a Claims Inspector to investigate Employer's Liability and Public Liability claims. You will work from home 70% of the time and travel to client sites. Ideal candidates have experience with EL/PL/PI claims and a proactive approach to customer service. This full-time role offers competitive salary and benefits including a car allowance and performance bonus.

Benefits

Competitive salary

Annual performance-based bonus

Cash car allowance

Life Assurance

Private health cover

25 days annual leave plus Bank Holidays

Employee discounts

Qualifications

• Experience in claims inspection or equivalent role is essential.
• Sound understanding of claims processes and assessment methods.
• Must be eligible to work in the UK.

Responsibilities

• Investigate Employer's Liability and Public Liability claims.
• Conduct site visits and write final reports.
• Provide customer service and technical advice.

Skills

Experience handling EL/PL/PI/Casualty claims

Proactive claims investigation

Understanding of legal processes

Full UK driving license

Education

CII professional qualification

Job description

Overview

Here at AXA, we pride ourselves on an in-house investigations team (ACIT). We have several ongoing projects to deliver enhanced services to our customers, so to help us build on our strategic programmes and drive our people forward, we’re looking for a talented individual to join us. As a Claims Inspector you’ll investigate Employer's Liability and Public Liability cases, and occasionally Motor Personal Injury Claims, along with any other investigations adopted by ACIT. If you’re an experienced Claims Inspector with knowledge of handling EL/PL/PI/Casualty claims, this could be the role for you!

This role will be home based with a need to travel to carry out investigations covering London, Hertfordshire, parts of Bedfordshire (potential postcodes W, NW, N, WD, EN, HA, HP, LU, AL).

AXA operates with a smart, non-office based approach: you’ll spend 70% of your time visiting customers in the above areas and 30% working from home, planning inspections and writing reports. There’s no requirement to work from an office apart from an occasional team meeting.

Working Hours

Working Hours: Full time, 35 hours per week over 5 days. There may be some unsociable hours but as you\'ll arrange your own appointments, you’re empowered to do what it takes to meet customer expectations whilst maintaining your own work-life balance.

What you’ll be doing

• Investigating Employer\'s Liability, Public Liability with occasional Motor Personal Injury Claims on behalf of AXA Commercial Insurance, but also for other areas of AXA.
• Attending site visits and travelling to customers, as well as working from your desk at home.
• Representing AXA in face-to-face meetings with our policyholders, providing technically accurate and helpful advice.
• Writing comprehensive final reports on conclusion of all investigations.
• Utilising the expertise of handling commercial liability claims, using own initiative and managing time effectively.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring

• Experience of handling, or knowledge of EL/PL/PI/Casualty claims essential.
• Working towards or holding a CII professional qualification desirable.
• Experience in, or evidence of working towards, a Claims Inspector career or equivalent role.
• Knowledge of Motor and Fraud benefits to the business, together with a clear understanding of legal processes and experience in investigation and negotiation.
• Sound understanding of the claims process, reserving and assessment methods.
• Awareness of the broker/affinity environment and the importance of these relationships.
• Self-starter taking a proactive approach to claims investigation and negotiation, committed to customer service.
• Full UK driving licence.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Please also note you will be screened under the British Standard BS7858.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Cash car allowance of £5,000 per annum
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resource
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please email [e-mail].

Who we are

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.