Claims Improvement Manager

Arch Insurance; City Of London; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading insurance company is looking for a Claims Improvement Manager to enhance their claims function. This role involves managing projects, collaborating across teams, and leading change initiatives in the London Insurance market. Ideal candidates should possess strong project management skills, relevant experience, and a degree-level qualification. Join a dynamic team focused on innovation and continuous improvement.

Qualifications

• Proven experience in London Market claims operations.
• Strong project management background; certifications such as PRINCE2, PMP, or Agile.
• In-depth knowledge of claims systems and workflows.

Responsibilities

• Lead and manage claims-related projects aligned with business strategy.
• Collaborate with cross-functional teams to ensure project alignment.
• Support digitalisation, automation, and process optimisation initiatives.
• Act as the key liaison between claims teams and senior leadership.
• Develop communication and training plans for staff support.

Skills

Stakeholder management

Team coordination

Analytical mindset

Time management

Adaptability

Collaboration

Attention to detail

Education

Degree-level education in business or related field

CII Qualifications

Tools

Power BI

Tableau

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Claims Improvement Manager

Role Summary and Purpose

This role will review, prioritise and be responsible for change and improvements within the Arch Insurance International claims function which operates in the UK, Europe and Australia. Improvements may be prompted by internal team requests or by new regulatory requirements and may involve process change and/or IT development.

Key Tasks and Responsibilities

• Lead and manage claims-related projects aligned with business strategy and regulatory requirements.
• Collaborate with IT, underwriting, actuarial, finance and operations teams to ensure project alignment across functions.
• Support the delivery of transformation initiatives including digitalisation, automation, and process optimisation.
• Act as the key liaison between claims teams and senior leadership, providing regular updates and insights.
• Lead change initiatives within the claims function, ensuring smooth transition and minimal disruption.
• Work with data teams to improve claims MI, dashboards and analytics capabilities.
• Develop communication and training plans to support staff through changes.

Skills / Competencies

• Excellent stakeholder management and communication skills.
• Strong team coordination abilities.
• Analytical mindset with problem-solving capabilities.
• High level of organisation and time management.
• Adaptability to changing priorities and fast-paced environments.
• Collaborative approach with cross-functional teams.
• Attention to detail and commitment to quality delivery.

Qualifications

• Degree-level education in business, insurance, or a related field (preferred).
• CII Qualifications (preferred)

Experience

• Proven experience in London Market claims operations (Lloyd’s and/or company market).
• Strong project management background; certifications such as PRINCE2, PMP, or Agile are desirable.
• In-depth knowledge of claims systems (e.g. ECF, CLASS) and workflows.
• Familiarity with regulatory frameworks (e.g. FCA, Lloyd’s standards).
• Experience delivering change and transformation initiatives within insurance claims.
• Understanding of data reporting tools and MI (e.g. Power BI, Tableau).

14101 Arch Europe Insurance Services Ltd