Claims Handler (Fully Home

Aston Charles; Maidstone; Remote; GBP 28,000 - 30,000; Full time

Job summary

A leading insurtech company is seeking a fully home-based Claims Handler to manage low value and low severity claims. With a starting salary of £28,000 - £30,000 and numerous growth opportunities, this role is ideal for motivated individuals who excel in client service and problem-solving. You will thrive in a supportive environment, equipped with high-end technology and professional development support.

Benefits

Support towards professional qualifications

Top of the range technology provided

Qualifications

• Minimum of 2 years’ experience in claims management (Property, Public Liability, Products Liability).
• Must be self-motivated and organized with strong task-management skills.
• Should demonstrate a can-do attitude and problem-solving capabilities.

Responsibilities

• Handle a high volume of claims in a fully home-based role.
• Engage with stakeholders to resolve claims efficiently.
• Utilize technology effectively for claims processing.

Skills

Excellent communication

Task management

Problem solving

Client service focus

Empathy

Job description

Claims Handler (Fully Home-Based) - Maidstone

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: London & South Town/City: Maidstone Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: £28K - £30K plus benefits Posted: 08-Jul-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122EX Job Views: 26

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including Property, Public Liability and Products Liability losses. Candidates from an insurer, broker or loss adjusting background will be considered, but it is essential that you have at least 2 years’ experience in any of the above classes of business.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £28,000 - £30,000 per annum (Negotiable, depending on experience), plus a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

Aston Charles - a personalised service from industry experts

General Insurance and Financial Services Recruitment