Claims Handler (Casualty)

Trades Workforce Solutions; Glasgow; On-site; GBP 26,000 - 31,000; Full time

Job summary

A claims management company in Glasgow is looking for a Casualty Claims Handler. Responsibilities include assessing and evaluating claims, negotiating settlements, and delivering exceptional customer service. Ideal candidates should have previous claims handling experience, preferably in the financial services sector, and be proficient in Microsoft Office applications. Strong customer service and communication skills are essential for this role.

Qualifications

• Previous claim handling experience.
• Experience in the financial services or insurance sector preferred.
• Experience dealing with Casualty Claims is advantageous.

Responsibilities

• Accurately assess claims and evaluate liability and quantum.
• Identify and handle customer complaints effectively.
• Negotiate settlement of claims and ensure high levels of customer care.
• Engage with partners and clients for claim investigations.
• Participate in audits when required.

Skills

Excellent customer service skills

Strong written and verbal communication skills

Ability to acquire new IT skills

Tools

Microsoft Office

Job description

Job title: Casualty Claims Handler

Salary: £31,000

Location: Glasgow

Purpose of Role

We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.

Responsibilities

• Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
• Identify and handle customer complaints effectively
• Negotiate settlement of claims and ensure high levels of customer care
• Engage with internal partners and clients to ensure fair and robust investigation of claim cases
• Participate in audits when required

Qualifications

• Previous claim handling experience
• Experience in the financial services or insurance sector preferred
• Experience dealing with Casualty Claims is advantageous
• Proficiency in Microsoft Office applications

Experience

• Proven work experience in a customer-facing environment
• Experience working in a commercial insurance claims environment is advantageous

Skills

• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to acquire new IT skills

Day‑to‑Day

• Handling a portfolio of up to 350 casualty claims
• Dealing with policyholders and brokers
• Attending review meetings
• Providing a professional claims service at all times

If you have the relevant experience or know someone that does please contact us now on 07 458162859 or email us at [e-mail].