Claims Handler

Starr Underwriting; Tamworth; On-site; GBP 25,000 - 34,000; Full time

Job summary

Join Gallagher Bassett as a Recovery Claims Handler in Tamworth, where you'll manage uninsured loss recovery claims and deliver exceptional client service. With opportunities for work-from-home days post-probation and support for professional qualifications, this role offers the chance to grow in a collaborative environment while making a real difference in clients' lives.

Benefits

25 days holiday plus bank holidays, option to buy extra days

Defined contribution pension scheme

Life insurance, covering up to 10x salary

Health cash plan or private medical insurance

Three fully paid volunteering days per year

Employee stock purchase plan offering shares at a discount

Emergency back-up family care

Discounted gym membership

Qualifications

• Fast learner, able to make sound decisions quickly.
• Confident in using the phone for updates and dispute resolution.
• Ability to work well independently and in teams.

Responsibilities

• Manage a caseload of uninsured loss recovery claims efficiently.
• Communicate with third parties and insurers on legal liability.
• Respond to enquiries courteously and promptly.

Skills

Negotiation

Decision Making

Attention to Detail

Customer Service

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you motivated by helping people and delivering excellent customer service?

You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service.

Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.

How you'll make an impact

You will proactively handle your own caseload of uninsured loss recovery claims on our office case management system. You’ll communicate with third parties and insurers on legal liability for road traffic accidents and achieve swift settlement for our clients.

• Respond to all written and phone enquiries clearly, courteously, and promptly
• Develop relationships with clients by providing a friendly and efficient service
• Maintain accurate and up-to-date information on our claims system at all times
• Adhere to all regulatory requirements
• Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests

About You

• You’re a fast learner and able to make sound decisions quickly
• You’ll be able to negotiate and influence people both in writing and over the phone
• You’ll be confident using the phone to get updates and resolve disputes
• You work well independently and as part of a team
• You have attention to detail and can effectively focus on tasks in a fast-paced environment.
• You take pride and ownership of your work and have a ‘can do’ attitude
• Knowledge of the Highway Code would be advantageous
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.