Claims Handler

Ampa Group; Park Central; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Birmingham is seeking Claims Handlers to manage caseloads and support clients with uninsured losses. The ideal candidate will have experience in legal, insurance, or customer service roles, and will excel at communication and organization. We value a flexible and diverse work environment oriented towards team collaboration and individual contributions.

Benefits

Agile working environment

Career growth opportunities

Diverse work culture

Qualifications

• Minimum of 3 months’ experience in relevant roles.
• Experience managing your own caseload.
• Confidence with IT, especially Microsoft Office.

Responsibilities

• Manage own caseload of contentious claims.
• Evaluate claims and negotiate with solicitors.
• Draft legal proceedings and manage compliance.

Skills

Legal, insurance or claims handling experience

Customer service experience

Confidence with IT systems

Organizational skills

Good communication skills

Tools

Microsoft Word

Excel

Case management system

Job description

Overview

Department: Corclaim - ULR - ULR - ULR - 3302

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Ian Evans

Description

Are you a team player with a great attitude? Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team? If you are keen and quick to learn, we will show you the rest!

Join our friendly, supportive team of Claims Handlers within our Uninsured Loss Recovery team. The role will offer exposure to a variety of work from day one. You’ll be trained up to manage your own caseload or provide assistance to the claims handling teams, acting on behalf of businesses in the recovery of their uninsured losses. Meet Ian who heads up the team.

Key Responsibilities

• managing your own caseload of contentious claims and being responsible for your own diary management
• considering liability by assessing evidence and establishing responsibility
• evaluating each claim and pro-actively obtaining quantum documentation
• negotiating liability or quantum with defendant solicitors or insurers
• sending Letters Before Action (LBAs) to third parties; these are standard letters which are held on a case management system
• assessing and collating any relevant documentation to support the claim
• pro-actively pursuing claims and making appropriate use of telephone and litigation
• drafting own legal proceedings and dealing with all aspects of litigation / compliance with the civil procedure rules, following through to and attending small claims trials
• instructing counsel to attend hearings and experts where necessary
• drafting your own correspondence and witness statements etc.
• maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone, by email or letter
• carrying out general administration to include archiving, billing, case management

Skills, Knowledge and Expertise

• a minimum of 3 months’ recent experience in legal, insurance, claims handling or customer service roles
• experience in managing your own caseload
• previous experience in using a case management system
• confidence with IT systems to include Microsoft Word and Excel

Key competencies you will need

• the ability to prioritise well and produce a high standard of work in a volume environment, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• strong organisational skills whilst maintaining team processes and procedures
• a pro-active approach in documenting and handling tasks and cases
• the ability to cope and respond to sudden client demands
• good communication skills, a good telephone manner and the ability to discuss and negotiate matters on the telephone
• an analytical, problem solving approach

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells. Do you want to check out our amazing benefits?

Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.