Claims Handler

Zurich Insurance Group; North East; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading insurance firm in Newcastle is seeking a Claims Handler to provide exceptional service to customers and manage claims efficiently. The ideal candidate will have insurance claims or strong customer service experience. This role offers flexibility in working hours and various employee benefits, including a pension scheme and private medical insurance.

Benefits

12% non-contributory pension scheme

Private medical insurance

Annual company bonus

Ability to buy/sell holidays

Qualifications

• Insurance claims experience is preferable, or strong customer service experience.
• Proven problem-solving skills in a customer-focused context.
• Ability to resolve and finalize claims proactively.

Responsibilities

• Handle and resolve customer enquiries for exceptional claims service.
• Review and finalize claims while optimizing settlements.
• Contribute to a positive team culture and maximize productivity.

Skills

Insurance Claims Experience

Customer Service Excellence

Excellent Communicator

Negotiation Skills

Proven Problem-Solver

Education

Industry qualifications via the CII

Job description

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Newcastle

Closing date for applications: 6th October 2025

The opportunity:

Are you ready to make a real impact? Join our Casualty Claims team, an essential part of our UK General Insurance business! Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers.

As an experienced Claims Handler, you’ll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they’ll rely on your expertise and quick thinking to provide the support they need.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Customer Champion - Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
• Claims Resolution Expert - Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
• Productivity Booster - Maximize productivity and profitability within the team.
• Team Player - Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.

Who are we looking for?

• Insurance Claims Experience - Preferable, but customer service experience is highly desirable
• Proven Problem-Solver - Experience in promptly handling and resolving queries with a customer-focused approach
• Proactive Claims Handler - Ability to review, resolve, and finalize claims proactively within authority limits
• Team Collaboration - Experience working within a team, managing varying workloads and pressures
• Customer Service Excellence - A track record of delivering outstanding customer service
• Excellent Communicator - Strong communication skills to connect with customers and team members effectively
• Negotiation Skills - Effective negotiation skills to achieve the best outcomes
• Decision Maker - Confident decision-making abilities
• Mentor and Motivator - Ability to coach, motivate, and develop others where appropriate
• Personal Development – Industry qualifications via the CII desirable but not essential.

Join us and be part of a dynamic team where your skills and passion will make a difference!

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the information about our benefits in our employee resources: we do not include a live link in this description.

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.