Claims Handler

Aviva; Newburgh; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A leading insurance company is seeking a Claims Handler to support customers and brokers throughout the property claims process. You will manage tasks from the initial claim report to final resolution, coordinating repairs and processing settlements. The role is suitable for individuals with strong customer service skills and digital proficiency. This position offers a hybrid working model, starting salary from £25,100, and a range of generous benefits including a pension scheme and flexible working options.

Benefits

Bonus opportunity of up to 6%

Generous pension scheme

25 days annual leave

Employee discounts

Free shares through Matching Share Plan

Paid volunteering days

Wellbeing support programs

Qualifications

• Proven customer service experience is essential.
• Ability to multitask and prioritize in fast-paced environments.
• Team player, willing to assist colleagues.

Responsibilities

• Support customers and brokers throughout the claims process.
• Coordinate property repairs and process settlements.
• Build strong relationships with brokers.

Skills

Excellent customer service experience

Ability to multitask

Willingness to learn and assist colleagues

Commitment to customer needs

Strong IT skills

Tools

Microsoft Outlook

Microsoft Word

Job description

Your Career with Our Commercial Property Claims Team!

Starting salary from £25,100 (depending on skills, and experience) plus additional benefits

Are you looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team.

A Bit About the Job:

In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills and Experience We’re Looking For:

• Customer service experience: Excellent customer service experience is essential. Previous experience in commercial property claims or claims handling would be good but not required as full training will be given.
• Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

We support smart working, so once you've successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home.

We offer flexible working hours with our standard 35‑hour full‑time contracts, and options for part‑time working. If you prefer to increase your hours, we also provide a 40‑hour contract with your Team Leader’s approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging.

Hours and Location

These permanent roles will involve hours covering our opening times of 9.00 am to 5.00 pm (Monday – Friday). Location – Perth

What you will get:

• Starting salary from £25,100 (depending on skills, experience, and qualifications)
• Bonus opportunity – Up to 6% annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.