Claims Handler

PIB Group Services Ltd.; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance broker in Leeds seeks an experienced Claims Handler to manage the claims process from notification to settlement. The ideal candidate will thrive in a dynamic team, ensuring compliance and providing exceptional customer service. This position offers a competitive salary and hybrid working options, promoting professional development and collaboration. Candidates should have a strong understanding of claims processes and possess excellent communication skills.

Benefits

Competitive salary

Professional development opportunities

Supportive work environment

Qualifications

• Proficiency in claims management processes, particularly for Property & Casualty.
• Strong understanding of insurance market and policy terms.
• Ability to maintain confidentiality in line with data protection regulations.

Responsibilities

• Manage the claims process from notification to settlement.
• Provide exceptional customer service to support claimants.
• Conduct thorough investigations and negotiate settlements.

Skills

Claims management

Customer service

Problem-solving

Communication

Education

Cert CII or relevant qualifications

Tools

Microsoft Office 365

Job description

We are looking for an experienced Claims Handler or Senior Claims Handler to join PIB Insurance Brokers and become a part of a dynamic and forward-thinking team.

At PIB, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first.

What you’ll be doing:

Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.

Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.

Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.

Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.

What we’re looking for:

Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.

Proficiency with claims management processes (particularly Property & Casualty Claims) and systems, including Microsoft Office 365.

A solid understanding of the insurance market, policy terms, coverage and claims procedures.

Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.

A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

What You’ll Get:

A supportive and collaborative working environment within a leading insurance group.

A competitive salary and benefits package.

Hybrid working options from our Leeds office.

Professional development and career progression opportunities.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

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About Us

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.