Claims Handler

Avencia Consulting; Croydon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading consulting firm is seeking a Legal Expenses Claims Handler to join their team in Croydon or Manchester. The candidate will manage claims from notification to resolution, working closely with skilled colleagues and legal partners. Responsibilities include assessing claims, managing a diverse caseload, ensuring compliance with standards, and providing practical guidance to stakeholders. Strong experience in civil litigation is essential, along with excellent communication skills. This position offers a dynamic work environment within a supportive team.

Qualifications

• Experience in handling civil litigation claims.
• Strong communication skills with policyholders and legal partners.
• Ability to assess and validate claims effectively.

Responsibilities

• Assess and validate civil litigation claims against policy terms.
• Manage a varied caseload including contractual and property disputes.
• Communicate clearly with policyholders, solicitors, and brokers.

Job description

Avencia are partnered with a leading insurer who are looking to recruit a Legal Expenses Claims Handler to be based in either their Croydon or Manchester office.

The business provides legal expenses cover to professionals and commercial clients, supporting civil disputes across areas such as contract matters, property issues, landlord and tenant disputes, and defamation. This role will involve managing claims from first notification through to resolution, working closely with internal colleagues and external legal partners.

Key responsibilities

• Assess and validate civil litigation claims against policy terms and coverage
• Manage a varied caseload including contractual, property, nuisance and boundary disputes
• Review evidence, legal advice and prospects of success to determine appropriate claims strategy, including ADR where suitable
• Set and monitor reserves and ensure claims progress in line with agreed handling standards
• Communicate clearly with policyholders, solicitors and brokers, providing practical guidance throughout the claim
• Maintain accurate records and ensure compliance with internal and regulatory requirements
• Support audit activity and contribute to process improvements within the team

Skills & experience

Essential

• Experience in c...