Claims Handler

Time Recruitment Solutions Ltd; Calverley; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

A vibrant insurance company in Leeds seeks a confident Claims Handler to manage a diverse portfolio of claims including motor, property, and professional indemnity. You will provide empathetic support to clients, negotiate settlements, and ensure compliance with industry standards. Ideal candidates will have proven claims handling experience, excellent interpersonal and communication skills, and familiarity with Acturis and Microsoft Office. This role offers a salary between £28,000 - £40,000, along with benefits like health plans and hybrid working options.

Benefits

Medicash health plan

Income Protection and Life Insurance

Employee discount portal

Cycle to work scheme

Pension plan (5% employee / 3% employer contribution)

Qualifications

• Proven experience in claims handling, preferably in a broker or similar environment.
• Strong interpersonal and communication skills, with a friendly and confident demeanor.
• Detail-oriented with excellent documentation skills.
• Ability to thrive in a fast-paced, collaborative setting.

Responsibilities

• Handle cross-class claims from start to finish.
• Serve as the trusted voice for clients, ensuring fair outcomes.
• Collaborate with insurers and third parties to secure optimal settlements.
• Maintain accurate records and ensure compliance with industry standards.
• Deliver responsive and empathetic support to clients.

Skills

Claims handling

Interpersonal skills

Communication skills

Document management

Problem-solving

Client advocacy

Tools

Acturis

Microsoft Office

Job description

Claims Handler - Insurance

Location: Horsforth, Leeds

Salary: £28,000 - £40,000 DOE

Working Hours: Monday - Friday, office hours

About the Company

We are a vibrant and outgoing insurance company located in Horsforth, Leeds. We value both professionalism and personality, and we are seeking a confident and detail-oriented Claims Handler to join our team.

Position Summary

We are looking for a dynamic Claims Handler to manage a diverse portfolio of claims, including motor, property, liability, cyber, and professional indemnity. The ideal candidate will have excellent communication skills and the ability to guide clients through the claims process with empathy, efficiency, and expertise.

Key Responsibilities

• Claims Management: Handle cross-class claims from start to finish
• Client Advocacy: Serve as the trusted voice for clients, ensuring fair outcomes
• Negotiation: Collaborate with insurers and third parties to secure optimal settlements
• Documentation: Maintain accurate records and ensure compliance with industry standards
• Customer Service: Deliver responsive and empathetic support to clients
• Loss Prevention: Recommend strategies to mitigate future risk
• Continuous Improvement: Stay updated on industry trends and regulations to enhance performance

Key Performance Indicators

• Timely claims closure
• High client satisfaction
• Accurate and fair settlements
• Effective cost management
• Full compliance with industry standards

Key Relationships

• Clients, insurers, loss adjusters, solicitors, repair contractors
• Internal teams including Account Executives

Qualifications and Experience

• Proven experience in claims handling, preferably in a broker or similar environment
• Strong interpersonal and communication skills, with a friendly and confident demeanour
• Detail-oriented with excellent documentation skills
• Ability to thrive in a fast-paced, collaborative setting
• Familiarity with Acturis and Microsoft Office
• A client-first mindset and problem-solving attitude

Benefits

• Medicash health plan
• Income Protection and Life Insurance
• Employee discount portal
• Cycle to work scheme
• Hybrid working options
• Pension plan (5% employee / 3% employer contribution)

If you are ready to take the next step in your career and join a sociable and high-performing team, we would love to hear from you. Apply now!