Claims Co-Ordinator

Davies Consulting; City of Westminster; Remote; GBP 25,000 - 35,000; Full time

Job summary

A claims management firm is seeking a Claims Co-Ordinator to manage new claims and coordinate field appointments. The ideal candidate will have excellent communication skills, understanding of insurance claims, and the ability to work in a fast-paced environment. This role offers career development opportunities and a variety of employee benefits, including funding for professional qualifications and financial health benefits.

Benefits

Career & Purpose

Funding for professional qualifications

Learning opportunities

Pension (5% employee / 5% employer)

Life assurance (x4)

25 days holiday

Flexible working

Qualifications

• Desire to work towards CILA qualification.

Responsibilities

• Set up new claims on the claims system.
• Act as first point of contact to policyholders.
• Arrange and book appointments for field staff.
• Coordinate visits and appointments for efficiency.
• Maintain documentation for client compliance.
• Assist the field team with reports and tasks.

Skills

Knowledge and understanding of insurance claims

Excellent telephone skills

Experience and understanding of Customer Service

Excellent computer literacy

Articulation and good communication skills

Flexibility and adaptability

Ability to work within a team and on own initiative

Ability to organise own workload

Ability to work in a fast-paced and changing environment

Job description

Overview

Claims Co‑Ordinator

Department: Claims Management | Employment Type: Permanent - Full Time | Location: Home, United Kingdom

Description: To undertake the setting up of new claims, coordinate appointments for field staff nationwide, and perform administrative tasks. Assist with obtaining supplier reports and payments. Ensure all claims are handled in accordance with client requirements and the policies and procedures of the Davies Group.

Responsibilities

• Set up new claims on the claims system
• Act as first point of contact to policyholders on behalf of our clients
• Arrange and book appointments for field staff within Service Level Agreements (SLA)
• Coordinate visits and appointments to ensure best use of resources and cost efficiency
• Maintain documentation (e.g., spreadsheets) to ensure client compliance
• Maintain sound knowledge of Client SLA
• Assist the field team in completing reports, tasks and handling calls as necessary
• Refer work to the field team throughout the day, ensure correct priorities are communicated and targets are met daily
• Maintain claims on relevant IT systems to a high standard
• Complete work to the required standard and promote the principle of Treating Customers Fairly
• Adhere to Davies systems and procedures; undertake additional tasks as reasonably assigned
• Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying

The above is not an exhaustive list and may change with the overall business objectives of the Company.

Skills, Knowledge & Expertise

• Knowledge and understanding of insurance claims
• Knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• Flexibility and adaptability
• Ability to work within a team and on own initiative
• Ability to organise own workload
• Ability to work in a fast-paced and changing environment
• Desire to work towards CILA qualification

Job Benefits

• Career & Purpose, Davies Innovation Lab, Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven
• Employee Resource Groups and volunteering programmes
• Financial Health: Pension (5% employee / 5% employer), My Choices at Davies discounts, Life assurance (x4), Cycle to Work Scheme
• Davies Incentive Plan and Getwell benefits
• Enhanced maternity, paternity and adoption pay
• Wellbeing: Wellbeing centre, EAP (24/7 confidential helpline), 25 days holiday (26 after 5 years, 27 after 10), Flexible working
• Dress for your day; inclusive employment policies and flexible benefits including holiday purchase and health plans