Claims Broker

Gallagher; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking a dedicated Claims Broker to manage the claims process for clients in the UK. The ideal candidate will have proven experience in the insurance industry, excellent negotiation skills, and the ability to build strong relationships with clients and insurers. This role offers a competitive salary and a range of benefits, including holiday, health insurance, and life insurance options.

Benefits

Defined contribution pension scheme

Life insurance

Health cash plan

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Proven experience in claims handling or broking within the UK insurance market.
• Strong knowledge of insurance products, policy wordings, and claims processes.
• High attention to detail and strong organizational skills.

Responsibilities

• Act as the primary point of contact for clients throughout the claims process.
• Negotiate settlements with insurers on behalf of clients.
• Review and analyze policy terms and conditions to determine coverage.

Skills

Claims handling

Communication

Negotiation

Detail-oriented

Customer-focused mindset

Education

Cert CII or Dip CII

Tools

Claims management systems

Job description

Overview

We are seeking a dedicated and detail-oriented Claims Broker to join our team in the UK insurance market. The role involves managing and facilitating the claims process for clients, ensuring efficient resolution, and delivering exceptional service. The ideal candidate will have a strong understanding of the insurance industry, excellent communication skills, and the ability to build and maintain relationships with clients, insurers, and other stakeholders.

How you'll make an impact

• Act as the primary point of contact for clients throughout the claims process, providing guidance and support.
• Liaise with insurers, loss adjusters, and other third parties to ensure timely and fair settlement of claims.
• Review and analyze policy terms and conditions to determine coverage and advise clients accordingly.
• Proactively manage claims from notification to resolution, ensuring all documentation is accurate and complete.
• Negotiate settlements with insurers on behalf of clients, advocating for their best interests.
• Maintain detailed records of claims activity and ensure compliance with regulatory and company standards.
• Provide regular updates to clients on the status of their claims and address any concerns or queries.
• Identify trends or recurring issues in claims and provide feedback to internal teams to improve risk management strategies.
• Collaborate with account executives and other internal teams to ensure seamless service delivery.
• Stay updated on industry developments, regulatory changes, and market trends to provide informed advice to clients.

About you

• Proven experience in claims handling or broking within the UK insurance market.
• Strong knowledge of insurance products, policy wordings, and claims processes.
• Excellent negotiation and communication skills, with the ability to build rapport with clients and stakeholders.
• High attention to detail and strong organizational skills to manage multiple claims simultaneously.
• Proficiency in using claims management systems and other relevant software.
• Understanding of FCA regulations and compliance requirements in the UK insurance industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Professional qualifications such as Cert CII or Dip CII (or working towards them) are highly desirable.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Strong problem-solving skills and the ability to handle complex claims scenarios effectively.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity and equal opportunity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities. If you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help; however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.