Claims Advisor Property Damage

Hastings Direct; East Midlands; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading insurance company is seeking a Claims Advisor to join their Third Party Property Damage team. You will handle claims, negotiate settlements, and provide exceptional customer service from a hybrid work setting. The role offers a starting salary of £27,750 plus benefits, and full training will be provided to ensure your success in this position.

Benefits

Up to 5% annual discretionary bonus

25 days holiday plus bank holidays

Buddy system for support

On-site restaurant and coffee

Tech provided including a laptop

Qualifications

• Ability to handle both inbound and outbound customer calls.
• Experience in negotiating claims and analyzing policy documentation.
• Strong ability to document and manage claims activities.

Responsibilities

• Investigate and resolve third-party property damage claims.
• Liaise with claimants and solicitors to settle claims.
• Evaluate liability and quantum for claims settlements.
• Manage a caseload adhering to company guidelines.

Skills

Communication skills

Negotiation skills

Analytical skills

Customer service

Computer proficiency

Job description

Overview

We're offering an exciting opportunity to join our Third Party Property Damage team as a Claims Advisor.

Working Hours / Shift Patterns

You will work 37.5 hours per week on a Monday to Friday.

Training

The main training period runs for 4 weeks and takes place virtually.

Our approach to Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £27,750 plus benefits.

Location

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Role Purpose

As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.

What will you be doing?

• You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.
• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
• Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency.

Why become a part of the Hastings Direct family

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
• Up to 5% annual discretionary Bonus
• We promote a relaxed, friendly & diverse working environment
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.