Claims Administrator (CD250)

Exchange Street Executive Search; Greater Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment agency in Greater Manchester is seeking a Claims Administrator to manage claims processes and serve as a primary contact for clients. The ideal candidate will possess strong organisational skills and a commitment to customer satisfaction. Responsibilities include tracking job progress and resolving queries, offering a supportive environment with opportunities for professional development.

Benefits

Competitive salary

Comprehensive onboarding

Continual personal development

Supportive work environment

Qualifications

• Proven track record of excellence in claims administration roles.
• Ability to handle challenges efficiently and maintain professionalism under pressure.
• Capable communicator even in tight deadlines.

Responsibilities

• Manage claims administration from initial contact to completion.
• Maintain accurate records and prepare necessary documentation.
• Effectively address and resolve customer queries and complaints.
• Liaise with customers and team members for quick solutions.

Skills

Organisational skills

Attention to detail

Customer satisfaction focus

Problem-solving

Written communication

Verbal communication

Team collaboration

Job description

Overview

This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction.

Responsibilities

• Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
• Maintain accurate records of customer interactions, jobs, and feedback.
• Prepare and send job confirmations, invoices, and other necessary documentation.
• Track job progress and follow up with the team to ensure completion within deadlines.
• Effectively address and resolve queries and complaints; escalate to team lead where appropriate.
• Handle emergencies with poise and efficiency.
• Liaise with customers and the team to find solutions quickly and minimize disruption.
• Maintain professional communication with customers, insurers, and colleagues.

What We\'re Looking For

• A dedicated Claims Administrator with a proven track record of excellence in previous roles.
• A problem-solving mindset and ability to handle challenges efficiently.
• An enthusiastic and confident individual with exceptional written and verbal skills.
• Excellent communication skills, with the ability to work under tight and busy timescales.
• A team player who excels in a collaborative environment, contributing to shared goals.
• A proactive learner with confidence to achieve success.

What\'s In It For You?

• A competitive salary based on experience.
• A comprehensive onboarding and induction programme.
• Continual personal and professional development opportunities.
• A supportive and friendly working environment.

How to Apply

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed). Job Ref: CD250. For all other vacancies, take a look at our website - (url removed).