Claims Adjuster, Cyber

CFC; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance company based in London is seeking an experienced Cyber Claims Adjuster. This role involves proactively managing cyber claims, fostering relationships with stakeholders, and ensuring high-quality responses during cyber incidents. Applicants should have strong customer service skills and experience in cyber claims. This full-time position offers opportunities in a dynamic and engaging work environment.

Qualifications

• Experience in dealing with external stakeholders in consultancy.
• Ability to prioritize deadlines related to claims and legal requirements.
• Capability of managing work during cyber incidents or forensic investigations.

Responsibilities

• Handle cyber and technology claims from notification to settlement.
• Maintain excellent relationships with policyholders and stakeholders.
• Ensure prompt and accurate claims reserving.

Skills

Experience with cyber and technology claims

Customer service skills

Ability to manage claims inquiries

Job description

Overview

Department: Cyber Claims

Employment Type: Permanent - Full Time

Location: London

Reporting To: Margaret Murphy

Description

An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC continues to deliver a high quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in cyber and technology claims. This role will work with the CFC Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR to ensure that CFC delivers a cost effective, but high quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (FCA and Lloyd’s) requirements and obligations.

About the role

The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.

• Proactively handle cyber and technology claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.

About you

We are looking for a candidate who is passionate about all things Cyber and Cyber Security. You will also have;

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• The capability of managing the work involved in cyber incidents and/or forensic investigations

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.