Christmas Temp Customer Service Assistant

Ganymede Solutions Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading train operating company is seeking a Christmas Temp Customer Service Assistant at London King’s Cross Station. This role involves engaging with passengers, providing information, and ensuring smooth travel experiences. Candidates should be enthusiastic, dependable, and possess strong communication skills. A commitment to customer service is essential. The position offers a pay rate of £15.10/hour and approximately 35 hours of work per week during the festive season.

Qualifications

• Dependable and proactive individuals required.
• Ability to engage with passengers in a busy environment.
• Essential strong communication skills.

Responsibilities

• Provide guidance and assistance to passengers.
• Help passengers navigate train times and ticketing.
• Ensure smooth journeys for passengers.

Skills

Strong communication skills

Positive attitude

Customer service experience

Motivated and hardworking

Job description

Job Title: Christmas Temp Customer Service Assistant
Location: London King’s Cross Station
Contract Length: 4th December 2025 – 4th January 2026
Pay Rate: £15.10/hour (PAYE)

Step Into a Festive Role at One of London’s Busiest Stations!

Join our team this Christmas and be at the heart of London King’s Cross Station, helping thousands of passengers enjoy a smooth, safe, and welcoming travel experience. This is a fantastic opportunity to gain hands‑on customer service experience in a fast‑paced, dynamic environment.

The Role and About You

As a Customer Service Assistant, you will be the first point of contact for passengers, providing guidance, information, and assistance with luggage and journey enquiries. You will help passengers navigate train times, ticketing information, and ensure their journeys are as smooth as possible.

This role is ideal for individuals who are dependable, proactive, and enthusiastic about delivering excellent customer service. You’ll enjoy:

• Engaging directly with passengers in a lively, high‑traffic station environment
• Learning new skills and gaining valuable experience for future roles in the transport sector
• Working shifts across early mornings and evenings, averaging 35 hours per week, with a roster provided

You can be successful in this role if you’re motivated, hardworking, friendly and you take pride in your work and enjoy helping people. Strong communication skills and a positive attitude are essential.

The Company

You’ll be joining a leading train operating company that places safety, efficiency, and passenger experience at the core of everything it does. You’ll be part of a supportive team where your contributions are valued, and opportunities exist for progression and long‑term career growth.

Next Steps

To apply, send your CV to [e-mail]. Successful candidates will be invited to complete a video interview and, if offered the role, must provide eligibility to work in the UK and pass a pre‑employment Drug & Alcohol test.

This is your chance to make a real impact at one of London’s busiest stations and start your journey in the exciting world of rail passenger services. Apply today and be part of the festive action!

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.