Christmas Sales Assistant + Party Host

LUSH; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned cosmetics company in Southampton is hiring for their Christmas Sales team. The role requires exceptional customer service, teamwork, and strong communication skills. As a Sales Assistant, you will create a welcoming environment, engage customers with personalized recommendations, and assist in hosting in-store events. Flexible shifts and competitive pay based on the Living Wage are offered. Join us for a fun and rewarding Christmas season!

Benefits

Competitive hourly rate

Opportunities for bonuses

Training and development

Qualifications

• Passion for delivering exceptional customer service.
• Ability to inspire team positivity and create memorable experiences.
• Strong communication skills to ensure smooth information flow.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers and provide personalized recommendations.
• Assist in hosting in-store events to enhance customer experience.
• Maintain a clean and visually appealing shop floor.

Skills

Exceptional customer service

Teamwork

Communication

Job description

Overview

Lush Southampton is looking for our Christmas Sales team of 2025! Various contract sizes available based on availability. Must have both weekend days available. Diversity matters. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement "a hard day's work deserves a fair day's pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The Role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills. You need to be ready for the busiest time of our retail calendar and excited to create a festive buzz and smooth and exciting shopping experience for all!

Key Information

Hours available: 8 – 30 per week

Application Deadline: Sunday 5th of October at Midnight

Interview Date: Ongoing from 29/09/25

Training: Week commencing 13th of October

Start Date: 13th October 2025 - 31st December 2025

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and exciting, pampering product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.