Christmas Customer Advisor - Zone A

Boots Opticians; Penrith; On-site; GBP 60,000 - 80,000; Part time

Job summary

An international retail chain is seeking a Christmas Customer Assistant in Penrith. This role involves greeting customers, providing product advice, and ensuring a positive shopping experience during the festive season. Ideal for those starting their careers or looking for a challenge, with the possibility of a permanent position. Competitive hourly wage of £12.40.

Benefits

Generous employee discounts

24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Comfortable approaching customers and providing a personalised experience.
• Able to balance customer care with daily shopfloor tasks.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Wrap up purchases at the counter or support self-checkout.
• Keep shelves full during the busy season.

Skills

Customer Service Skills

Tech-Savvy

Team Player

Physical Stamina

Job description

Overview

Job Description

The salary for this role is £12.40 per hour

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure areas look their best.
• Online order support: Assist with deliveries, picking and packing for online orders as needed.

What you'll need to have

Full training is provided, but these are essential skills or experience:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Able to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Able to stand, walk, and lift during shifts.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience

These are not essential, but desirable:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services

Career development

There are opportunities to continue your career with us, whether you progress within retail or pharmacy, work toward store leadership or join our Support Office. Check out success stories here.

Benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Additional benefits vary by role. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive environment and are proud to be an equal opportunity employer, committed to diversity and a positive working environment for all.

What’s next

If you’re ready to make someone’s day, apply now. If successful, we will contact you to attend an in-person interview within 14 days. We can provide reasonable adjustments during the application and interview process to help you be at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Penrith, Angel Square store. Start from September onwards with shifts available between 9:00 and 17:30, including weekends. Availability may vary; the advert may close once requirements are met.

Store details

Location: Unit 3 Angel Square, Penrith, Cumbria, UK