Christmas Customer Advisor - Zone A

Boots Opticians; Ipswich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent UK retail chain is seeking Christmas Customer Assistants for their Ipswich store. This role involves greeting customers, assisting with product recommendations, and supporting store operations. Ideal candidates will have a strong customer service orientation and be available over the festive period. The position offers flexible shifts and potential for further career development.

Benefits

Generous employee discounts

Access to free, 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including special retail periods.
• Comfortable approaching customers and delivering a personalised experience.
• Able to balance customer care with daily shopfloor tasks.

Responsibilities

• Offer thoughtful advice and recommend products.
• Support at the counter or self-checkout with efficiency.
• Ensure shelves are full during busy shopping times.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that keeps customers coming back all year round. This role is a great opportunity whether you're starting your career or have retail or customer service experience and want a fresh challenge. It is a temporary contract, with potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure everyone has an enjoyable shopping experience.
• Till Operation: Support at the counter or self-checkout with energy and efficiency of transactions.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure areas look their best.
• Online order support: Assist with deliveries, picking and packing for online orders as needed.

What you'll need to have

Full training is provided, but these are the essential skills or experience:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and delivering a personalised experience.
• Operations Ready: Able to balance customer care with daily shopfloor tasks.
• Tech-Savvy: Able to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Able to stand, walk and lift; stay busy and active.
• Brand Ambassador: Love Boots ethos, products and services and share them with customers.

It would be great if you also have

Desirable but not essential experience:

• Experience in a retail or customer-facing environment.
• Familiar with Boots products and services to help customers.

Career development

There are opportunities to continue your career with us, whether in retail or pharmacy, progressing to store leadership or joining our Support Office. See success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Find out more at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive environment where everyone can be themselves and reach their full potential. We are an equal opportunity employer, embracing diversity and providing a positive workplace for all.

What's next

If you're ready to make someone's day and make a difference, apply now. If successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to help you be at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Ipswich, Tavern Street store. Start from 1st September. Various shifts including weekends. Exact patterns discussed at interview. Applications may close when requirements are met.

Job details

• Business Area: Retail
• Function: Christmas
• Hours per week: Various Hours Available
• Location: Ipswich, Suffolk, UK
• Store: 1833 - IPSWICH