Chief Operating Officer

CSH Surrey; Woking; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Woking is seeking a Chief Operating Officer to oversee operational management within community healthcare. The role focuses on bridging high-level strategy and frontline delivery, ensuring alignment with NHS reforms. Ideal candidates will have significant leadership experience in operational roles, a master's level education, and a knack for fostering collaboration and inclusivity. This permanent position offers competitive benefits and a chance to make a meaningful impact in healthcare service delivery.

Benefits

NHS pay and pensions

Fringe High-Cost Allowance of 5%

Training and development opportunities

Qualifications

• Ability to develop strategy meeting patient and community needs.
• Significant experience in senior operational roles.
• Experience leading change in complex environments.

Responsibilities

• Plan and implement operational strategy within agreed performance plans.
• Contribute to annual business planning and strategic reviews.
• Lead clinical operational delivery achieving quality standards.

Skills

Strategic leadership

Operational management

Collaboration

Change management

Relationship building

Education

Masters level education or equivalent experience

Additional management qualification(s)

Job description

Are you a strategic leader with a proven track record inoperational management within healthcare, ideally within a community or NHS setting?Do you have experience in leading a complex, multi-stakeholder environmentwhile promoting inclusivity and collaboration? If so, then you could be our newChief Operating Officer.

CSH Surrey, the first social enterprise and employee-ownedcommunity healthcare provider in the U.K., is currently recruiting for a ChiefOperating Officer to join the organisation on a full-time, permanent basis.Alongside the Chief Medical Officer and Chief Nurse, you will join theExecutive Triumvirate reporting to the Chief Executive Officer.

At CSH, our mission is to ensure that our community services, staff,and patients thrive, not just survive.

As Chief Operating Officer, you will bridge the gap betweenhigh-level strategy and effective frontline delivery. Your primary focus willbe leading CSHs operational transition, aligning with the findings of theDarzi report and the NHS 10-year plan to move care from Hospital to Communityand from short-term "repair" to long-term reform. You will ensure thatCSH remains agile and impactful within the evolving NHS and ICSt landscape.

Informal discussion: please arrange a call with CEO, Renee Padfield via [e-mail]

Please note that we do NOT offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK.

Main duties of the job

• Plan, develop, and implement operationalstrategy to meet agreed performance plans within budgets and timescales, maintaininga strong clinical focus.
• Contribute to CSH Surrey's strategic agenda asa key member of the executive team, leading on operational aspects of annualbusiness planning and strategic reviews.

Delivery

• Lead clinical operational delivery ofservices, achieving quality and performance standards that improve patientoutcomes through cohesive, high-performing teams.
• Hold leaders to account for deliveringstandards from the NHS Operating Framework, CSH plans, strategic objectives,and regulatory requirements.
• Provide expert advice to the Executive Teamand Board on operational performance matters.
• Foster a CSH-wide approach to capacitymanagement, quality improvement, specialty development, and performancedelivery.
• Establish and monitor organisation-widestandards and systems for quality of care and operational excellence.
• Drive efficiency, productivity improvements,and resource optimisation to support CSH's financial targets.

Key Working Relationships

• Chief Executive Officer
• Executive Directors and Senior Leadership Team
• Non-Executive Directors and Board Members
• The Voice and Partnership Forum
• NHS and Integrated Care System (PartnerOrganisations
• Local Authorities and Voluntary SectorPartners
• Care Quality Commission and other regulatorybodies

About us

CSHSurrey are part of the NHS and are Surreys longest established NHS communityservices provider, so our employees get NHS pay and pensions, and also receivethe Fringe High-Cost Allowance of 5%.

Our staff enjoy excellent training and development opportunities, including thecare certificate, apprenticeships, numeracy and literacy courses, access tothe Nursing Associate programme, and a wide variety of management andleadership courses and programmes.

We CARE about our staff though through our values of Compassion,Accountability, Respect and Excellence. Our active employee council calledThe Voice, elect employee representatives to ensure colleagues' voices areheard at Board level.CSH is a diverse organisation, if you are a passionate, person-focusedindividual then apply to join CSH Surrey today!

We welcome candidates fromall backgrounds who meet the essential criteria of the job you are applying forand if you require any reasonable adjustments, please contact the namedindividual for this advert, or our recruitment team.

Job responsibilities

For further information and full overview of the responsibilities & requirements of this role, please refer to the attached job description.

Person Specification

Skills and Abilities

• Ability to develop strategy that meets the needs of patients and
• communities, as well as statutory duties, national and local system
• priorities.
• Understands the importance of the impact of the delivery of
• strategic plans, including through quality and inequalities impact
• assessments.
• Effective at improving operational performance through fit for
• purpose processes and holding people to account for delivery.
• Understand accountability and delivery requirements and need to
• be bound by collective decisions based on objective evaluation of
• research, evidence, risk and opinions.
• Can bring a balanced and evidence-based approach in the context
• of the boards risk appetite when considering innovative solutions
• and improvements.
• Demonstrates a leadership style which is visible, supportive,
• democratic and transformational. Is committed to inclusivity,
• promoting diversity and can evidence contribution to eradicating
• discrimination. Ability to create and sustain strong healthy team
• cultures and role model organisational values.
• Ability to develop and maintain positive, high-level relationships
• and professional credibility with key stakeholders and influencers.
• Demonstrates commitment to the values, principles of public
• service and health and social care in particular.
• Adaptable, self-aware and able to cope with competing demands,
• working under pressure and working in a matrix management
• Curious and innovative, though grounded in a strong service
• focused approach. Ability to build an effective team with a
• combination of skills and abilities to deliver the organisations
• objectives

Qualifications

• Educated to masters level or equivalent experience
• Commitment to ongoing personal and professional development,
• as evidenced by track record, modelling behaviours that
• demonstrate willingness to learn and improve.
• Additional mgt qualification(s). Registration with an appropriate clinical/ professional body.

Experience

• Significant proven experience in a senior operational role including
• analysing and evaluating evidence to give assurance in decision
• making, interacting and influencing senior stakeholders (at or
• equivalent to Executive level).
• Experience and understanding of leading and managing change
• with evidence of achieving strategic outcomes and operational
• performance improvement, within a range of organisations
• including those traditionally hostile to change.
• Significant understanding of health care systems, its challenges
• and governance infrastructure including the importance of
• collaboration to drive delivery and improvement.
• Previous experience of managing sizeable budgets and a portfolioof several departments.
• Experience of working within a complex environment with political
• dimensions and across organisational boundaries demonstrating a
• track record of successful working with internal and external
• stakeholders, including regulatory relationships.
• Demonstrable evidence of being able to develop a positive
• culture and climate, drawing on the principles of a Just and
• Learning Culture.
• Experience of working at Board level or equivalent within health and/or public sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.