Chief Client Experience Architect

Stepchange; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading client services organization in the UK is seeking a Head of Client Experience Delivery to lead the design and continuous improvement of client journeys. In this senior leadership role, you will oversee essential functions to ensure high-quality service delivery while fostering a culture of accountability and improvement. The ideal candidate will possess significant experience in customer experience leadership, quality assurance, and have excellent communication skills. This position offers the opportunity to shape transformative client experiences across the organization.

Qualifications

• Experience in shaping and leading customer or client experience strategies.
• Comfortable operating at an enterprise level.
• Ability to simplify complexity and build trust at senior levels.

Responsibilities

• Lead the design and continuous improvement of client journeys.
• Provide governance and oversight for journey changes.
• Support and develop the Client Experience Delivery teams.

Skills

Significant experience in a senior customer or client experience leadership role

Expertise in quality assurance

Excellent communication and stakeholder skills

Proven leadership capability

Job description

A leading client services organization in the UK is seeking a Head of Client Experience Delivery to lead the design and continuous improvement of client journeys. In this senior leadership role, you will oversee essential functions to ensure high-quality service delivery while fostering a culture of accountability and improvement. The ideal candidate will possess significant experience in customer experience leadership, quality assurance, and have excellent communication skills. This position offers the opportunity to shape transformative client experiences across the organization.