Check-in & Admin Assistant (Sales Operations)

Rabbies; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A travel services company based in Edinburgh is seeking a customer-focused individual to support their Reservation and Customer Care departments. This role involves check-in at our Edinburgh location, addressing customer inquiries, and coordinating private tours. The ideal candidate will have strong customer service skills, adaptability under pressure, and be proficient with Microsoft Office. The position offers a dynamic work environment from Wednesday to Sunday, focusing on providing an exceptional experience for all clients. Application closing date is January 19, 2026.

Qualifications

• Ability to adapt to a wide range of duties and react to a variety of customer enquiries.
• Work well independently and within a team.
• Highly adaptable and able to respond well under pressure.

Responsibilities

• Check-in tour passengers at our Edinburgh departure point.
• Assist with customer enquiries face-to-face.
• Prepare tour documentation such as itineraries and vouchers.

Skills

Excellent customer service skills

Strong interpersonal and communication skills

Highly adaptable

Excellent PC skills

Attention to detail

Tools

Microsoft Office Suite

CRM software

Job description

Fixed Term Contract with February start date till 30th September 2026

Your role

This is a dynamic role where you will be working across two departments, Reservation & Customer Care (RCC) and Private Tours (PVT). In RCC you will assist with check‑in at our Edinburgh departure point. In PVT you'll be responsible for supporting the team ensuring the smooth running of each private tour booking. To excel in this position, you’ll have exceptional customer service and communication skills, be organised and detail‑oriented, and be passionate about travel, building relationships with industry partners and collaborating with others. Your willingness to learn and focus on your own tasks while keeping the bigger picture in mind will also be important.

Your working schedule

In this role you'll work five days a week, Wednesday to Sunday, 7am – 3pm. The shift pattern is split as follows:

• 7am – 10am: Check‑in at Edinburgh Bus Station
• 10am – 3pm: Admin Tasks

The above schedule will be flexible based on business needs.

Your responsibilities

RCC

• Check‑in tour passengers at our Edinburgh departure point.
• Assist with customer enquiries face‑to‑face, covering a range of questions relating to our products.
• Process scheduled tour bookings via our in‑house booking systems.
• Investigate bookings and solve problems, support the operation and achieve customer experience objectives.

PVT

• Help the team coordinate private tours by booking essential services.
• Respond to client and supplier inquiries.
• Prepare tour documentation such as itineraries and vouchers.
• Explore resources and contribute to itinerary creation.
• Attend and contribute to team meetings.

Your skills, experience & qualifications

Essential

• Excellent customer service skills.
• Work well independently and within a team.
• Ability to adapt to a wide range of duties and react to a variety of customer enquiries.
• Strong interpersonal and communication skills (phone manner, email and face‑to‑face communications).
• Highly adaptable and able to respond well under pressure.
• Excellent PC skills, including Outlook and Microsoft Office Suite.
• Attention to detail and a willingness to learn.

Desirable

• Experience in a similar role.
• Experience in the tourism, hospitality or customer service industry.
• Language skills.
• Advanced Microsoft Office Suite.
• Previous CRM experience.

Application closing date 19th January 2026.