Charity Shop Assistant Manager

Devon Air Ambulance Trust; Exmouth; On-site; GBP 22,000 - 27,000; Part time

Job summary

A charitable organization in Exmouth seeks an organized and enthusiastic Retail Assistant Manager. You will support the Shop Manager, lead the team, and ensure excellent customer service. This part-time role offers £12.60 per hour and is perfect for those with retail experience looking to make a positive impact in the community.

Benefits

25 days annual leave plus 8 bank holidays

Occupational Maternity/Paternity & Adoption leave

Paid time off for fertility treatment

Pension scheme with employer contributions

Occupational sick pay scheme

Counselling and financial wellbeing services

Qualifications

• Previous experience in retail and/or customer service environment required.
• Good problem-solving ability needed.
• Readiness for the challenges of charity retailing.

Responsibilities

• Provide cover for the Manager in their absence.
• Support and guide volunteers in daily shop operations.
• Manage stock control and rotation.
• Create effective product displays and maintain shop appearance.
• Prepare unsaleable items for recycling or waste.
• Facilitate and process Gift Aid.

Skills

Interpersonal communication

Customer care skills

Problem-solving

Self-motivation

Job description

Job Advert

Salary: £9,854.76 per annum (based on a full time equivalent of £24,636.93 per annum or £12.60 per hour)

Hours: 15 hours per week – flexible, but will include weekends and bank holidays

Location: Exmouth

Duration: Permanent

THE ROLE

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Exmouth shop. We are seeking an organised and enthusiastic Assistant Manager to join us 2 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered.

Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

THE CANDIDATE

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and/or customer service environment is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing.

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

THE PACKAGE

£12.60 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here https://careers.daat.org/benefits.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

MORE INFORMATION AND HOW TO APPLY

To apply, please visit our careers page here https://careers.daat.org/, scroll down to 'Charity Shop Assistant Manager – Exmouth' and click 'Apply for this job'.

The closing date for applications is Monday 1st December at 9am.

Interviews will be held at our Exmouth Shop on Thursday 11th December 2025. *

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances.

To find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

What’s the recruiting process like at DAA? Learn about your experience as a candidate here https://careers.daat.org/our-interview-process.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.