Change Manager

Freshwater Recruitment; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Change Manager to support a major digital integration within a well-established UK retailer. The role focuses on leading change management activities, engaging various stakeholders, and ensuring smooth transitions. Ideal candidates will have proven experience in change management within retail, excellent communication skills, and the ability to coach leaders. This is a contract position aimed at driving successful transformation in a fast-paced environment.

Qualifications

• Proven change management experience within a retail environment.
• Strong track record of managing change across people, process, and systems.
• Collaborative and adaptable with a passion for guiding teams through transformation.

Responsibilities

• Lead end-to-end change management activity across people, process and technology.
• Deliver core change outputs including impact assessments and communication plans.
• Coach leaders and managers to fulfil their roles as change sponsors.
• Facilitate workshops and briefings to build understanding and commitment.

Skills

Change management experience

Strong stakeholder management

Excellent communication skills

Ability to influence

Salesforce experience

Education

Prosci change management accreditation

Job description

Freshwater Recruitment is leading the search for an experienced Change Manager to support a major digital integration programme within a well-established UK retailer.

This contract role is all about the people side of change . You’ll play a pivotal part in integrating a newly acquired business into a single Target Operating Model, ensuring colleagues are supported, engaged and set up for success as processes, systems and ways of working evolve.

Key Responsibilities

• Lead end-to-end change management activity across people, process and technology
• Deliver core change outputs including impact assessments, stakeholder mapping, communication and engagement plans, training plans and adoption tracking
• Partner with integration and project managers to align change activity with programme milestones
• Work with training teams and third‑party providers to support super users and end users through go‑live
• Design and deliver clear, joined‑up communications in collaboration with internal communications teams
• Coach leaders, managers and supervisors to fulfil their roles as change sponsors
• Track change readiness, adoption and sustainability, reporting insights and risks to senior leadership
• Facilitate workshops and briefings to build understanding and commitment to the new operating model

About You

• Proven change management experience within a retail environment
• Strong track record of managing change across people, process and systems
• Confident influencing senior stakeholders and coaching leaders through change
• Excellent communication skills, with the ability to tailor messages to different audiences
• Salesforce experience highly desirable
• Prosci change management accreditation preferred
• Collaborative, adaptable and people-focused, with a passion for guiding teams through transformation

You’ll work at the heart of a transformation programme, partnering closely with senior stakeholders, project teams and the wider transformation office.

If you’re a hands‑on Change Manager who thrives in fast‑paced digital environments and enjoys making complex change feel manageable for colleagues, we’d love to hear from you.