Centre Receptionist

Greenhouse Sports Ltd; Portsmouth, Leicester, Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A community charity organization in Portsmouth is seeking a Receptionist to be the welcoming face of their Centre. The role involves being the first point of contact for visitors and managing the reception area. The ideal candidate should possess excellent communication and customer service skills, along with proficiency in IT systems. Flexibility for shift work is essential as the Centre operates daily from 07:30 to 22:00. A commitment to safeguarding is also required. The salary ranges from £28,000 to £29,500 per annum, depending on experience.

Qualifications

• Experience in customer service or administration.
• Confidence in using IT systems to manage bookings and enquiries.
• Ability to thrive in a busy environment.

Responsibilities

• Be the first point of contact for visitors and partners.
• Manage the reception area and handle enquiries.
• Assist with bookings and administrative tasks.

Skills

Excellent communication skills

Customer service experience

IT systems proficiency

Organizational skills

Job description

Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.

We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation.We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliveryear-roundto ensure that young people haveongoingaccess to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most.

The Person

We’re looking for an organised, approachable individual with excellent communication skills and a passion for helping people. You’ll have experience in customer service or administration, and you’re confident using IT systems to manage bookings and enquiries.

Friendly and proactive, you’ll thrive in a busy environment and enjoy being part of a team that makes a real difference in the community. If you’re motivated by supporting others and want to be at the heart of a vibrant Centre, we’d love to hear from you.

The Role

Are you ready to be the welcoming face of our community hub? As Receptionist, you’ll be the first point of contact for visitors, partners, and young people, ensuring everyone feels valued and supported. This role is about creating a friendly, professional environment while providing exceptional front‑of‑house service.

Our Centre operates from 07:30 to 22:00 on weekdaysand is also open on weekends, so flexibility for shift workis essential. You’ll be part of a team ensuring smooth operations across these hours, providing a welcoming and professional service at all times.

You’ll manage the reception area, handle enquiries, and assist with bookings and administrative tasks to keep the Centre running smoothly. Working closely with the team, you’ll help coordinate day‑to‑day operations and provide information about our programmes and events. Your role is key to making every visitor’s experience positive and seamless.

Application Deadline: Wednesday 28 January at 23:59 hrs. All applications will be reviewed on a rolling basis.

Please ensure you have provided both your CV and Cover Letter to support your application.

For initial enquiries about the role, please contact Arianna Billines (Head of Operational Support and Projects)- [e-mail]

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.

£28,000-£29,500 per annum (dependent on experience)