Centre Operations Leader — Elevate Customer Experience

Tenpin Ltd; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Walsall is seeking a passionate leader to manage daily operations and create a customer-focused culture. The ideal candidate will have experience in leisure or hospitality management and a commitment to exceptional customer service. Opportunities for career development are available for those looking to progress. The role includes an industry-leading bonus scheme and numerous employee benefits.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced maternity, paternity and adoption leave

Employee Assistant Programme

Free food (when working 6+ hours)

Life assurance (4× annual salary)

Birthday off

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer‑focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.

Skills

Customer service

Team leadership

Operational management

Enthusiasm

Ambition

Job description

A leading entertainment company in Walsall is seeking a passionate leader to manage daily operations and create a customer-focused culture. The ideal candidate will have experience in leisure or hospitality management and a commitment to exceptional customer service. Opportunities for career development are available for those looking to progress. The role includes an industry-leading bonus scheme and numerous employee benefits.