Centre Operations Lead – Leisure & Entertainment

Tenpin - Blackpool; Lancashire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment centre in Lancashire is seeking a Deputy Manager to oversee daily operations and ensure exceptional customer experiences. This role involves leading a team, driving sales, and ensuring compliance with policies. The ideal candidate will have management experience in leisure or hospitality, a passion for customer service, and a desire for career advancement. Enjoy benefits like a bonus scheme, enhanced leave, and free bowling for family and friends.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food (when working 6+ hours)

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets.
• Ensure compliance with policies and procedures.

Skills

Management experience in leisure, hospitality or retail

Exceptional customer service

Leading and developing large teams

Determination and enthusiasm

Ambition and eagerness to progress

Job description

A leading entertainment centre in Lancashire is seeking a Deputy Manager to oversee daily operations and ensure exceptional customer experiences. This role involves leading a team, driving sales, and ensuring compliance with policies. The ideal candidate will have management experience in leisure or hospitality, a passion for customer service, and a desire for career advancement. Enjoy benefits like a bonus scheme, enhanced leave, and free bowling for family and friends.