Central Operations Manager

Bluecrest Wellness; Worthing; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A health assessment company in Worthing is seeking a proactive Central Operations Manager to lead day-to-day operations, manage scheduling for remote staff, and oversee a team of six Field Support Executives. This role ensures compliance, champions service excellence, and drives continuous improvement in high-quality health assessments. The ideal candidate will demonstrate strong people management, exceptional communication skills, and a solutions-focused mindset. The position offers a budget of up to £40,000, along with benefits including an up to £5,000 performance-based bonus and various wellbeing initiatives.

Benefits

Annual Leave - Competitive annual leave scheme

Company Sick Pay Scheme

Discounted Gym Membership

Cycle to Work Scheme

Qualifications

• Minimum 2 years’ experience in a senior operational leadership role.
• Proven ability to lead geographically dispersed teams, ensuring performance.
• Knowledge of digital tools and technologies supporting operational efficiency.

Responsibilities

• Design and improve operational policies and procedures.
• Lead daily operations, ensuring efficient and compliant processes.
• Monitor KPI’s and quality metrics to drive improvements.
• Champion continuous improvement initiatives.

Skills

Strong people management

Service delivery skills

Exceptional communication skills

Advanced planning and organisational capabilities

High-level analytical skills

Resilient and solutions-focused

Proficient in Microsoft Office Suite

Job description

Worthing, West Sussex - Hybrid

Full time, Temporary

Up to £40,000 per year plus an up to £5,000 performance-based bonus per year, paid yearly - and various company benefits (all pro rata dependant on length of contract)

Join us in a role that sits at the heart of our service. We’re looking for a proactive and confident Central Operations Manager to lead our day‑today operations and keep everything running smoothly. You’ll oversee our field support team, manage scheduling for our remote workforce, and ensure our business processes stay efficient and effective.

You’ll be the key link for our frontline team of over 140 Health Assessment Specialists, making sure they have the information, support, and resources they need to deliver an excellent, safe and responsive service to our customers.

This role is central to maintaining high‑quality, CQC‑compliant health assessments and upholding our internal quality standards. You’ll champion service excellence, support staff wellbeing, and help drive continuous improvement across the organisation.

Leading a team of six Field Support Executives and a Scheduler, you’ll bring strong operational experience, clear decision‑making, and a solutions‑focused mindset. It’s a fast‑paced, hands‑on role where smart thinking and steady leadership truly make a difference.

If you’re ready to shape service quality, streamline operations, and support a team that makes a real impact – we’d love to hear from you!

What can we offer you in return?

Balance & Support

• Annual Leave - Competitive annual leave scheme
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers#
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

• Design, implement, and continuously improve operational policies and procedures
• Lead and oversee daily operations across our field support and scheduling team, ensuring processes are efficient, well‑coordinated, and compliant
• Provide excellent support to our remote field‑based staff, fostering a culture of accountability, compassion, and continuous improvement
• Monitor KPI’s and quality metrics to identify trends and drive improvements
• Collaborate cross‑functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements
• Ensure compliance with all relevant regulations and standards (CQC and ISO)
• Identify and mitigate operational risks
• Maintain robust incident reporting, risk assessments, and contingency planning
• Champion continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery
• Prepare and present operational performance reports to senior leadership
• Implement and optimise software and processes
• Develop strategies to engage and motivate remote employees
• Resolve remote work challenges, including technology access, communication barriers, and service continuity issues
• Ensure field support coverage 7 days a week, between 6am and 10pm
• Develop strategies and optimise resource planning software to ensure efficient allocation of resources across our national team of over 130 staff members
• Forecast future resource needs, aligning workforce planning with business growth
• Participate in the on‑call rota, ensuring operational leadership and support outside of standard working hours

The hours

• Full time
• Temporary 7‑month maternity cover contract
• Monday to Friday 8am - 4pm standard working days
• This role covers a team that works Monday - Sunday 6am - 10pm and operational coverage might be required outside of the standard working hours.
• There is also an 'on call' requirement with the senior leadership team in the department (spilt across 5 people) - completed once for a full week every 5 week
• Hybrid - 2 days per week in the Worthing Office

Key skills for the role

• Minimum 2 years’ experience in a senior operational leadership role, demonstrating strong people management and service delivery skills
• Proven ability to lead geographically dispersed teams, including remote and field‑based staff, ensuring consistent performance and engagement
• Exceptional communication skills, with the ability to influence, negotiate, and build collaborative relationships across all levels
• Advanced planning and organisational capabilities, with experience managing complex, multi‑site operations and resource allocation
• High‑level analytical skills, with the ability to interpret data, identify trends, and drive evidence‑based decision‑making
• Resilient and solutions‑focused, able to manage competing priorities, plan and delegate to your team, resolve operational challenges, and maintain service continuity under pressure
• Confident and professional communicator, both written and verbal, with a natural ability to engage others
• Proficient in Microsoft Office Suite and operational systems, including resource planning tools, communication platforms, and performance dashboards
• Accountable and dependable, with a strong sense of ownership and responsibility for outcomes and team performance

Desired

• Experience in resource management or workforce planning, within a healthcare or service‑based environment would be desirable
• Knowledge of digital tools and technologies that support remote work, operational efficiency, and team collaboration
• An understanding of CQC compliance, with a clear understanding of regulatory expectations and evidence gathering
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process

Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you. Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work – because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy – it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind‑overs‑including those considered ‘spent’ must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.