Central Operations Manager

Pertemps; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established retail client based in Plymouth is seeking a Central Operations Manager for their Head Office team. This role involves leading a team, overseeing operations, and implementing process improvements using Lean Six Sigma principles. The ideal candidate will have strong organisational skills and advanced Excel capabilities, along with retail operations experience. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Pension scheme

Long service awards

Employee discount

Cycle to work scheme

Qualifications

• Experience in retail or warehouse operations.
• Comfortable dealing with stakeholders at all levels.
• Proactive, detail-focused, and commercially aware.

Responsibilities

• Lead and support a team, setting clear direction.
• Oversee day-to-day operations and process improvements.
• Use data to support decisions with advanced Excel skills.

Skills

Retail operations experience

Strong organisational skills

Stakeholder management

Lean Six Sigma knowledge

Advanced Excel skills

Tools

CRM systems

SQL

Job description

Overview

Central Operations Manager (Supply Chain) – Plymouth, Devon | Full-time, Permanent | Mon–Fri, 8:45am–5:30pm

Pertemps are recruiting on behalf of a well-established retail client who are expanding their business. As part of this growth, they’re looking for a Central Operations Manager (Supply Chain) to join their Head Office team in Plymouth.

This is a key role where you’ll bring together Head Office, Retail, and Distribution Centre teams to make sure everything runs smoothly. It’s a great opportunity for someone who enjoys solving problems, leading teams, and finding ways to make processes more efficient.

The Role

• Lead and support a team, setting clear direction and helping them develop.
• Oversee the day-to-day running of central operations.
• Take ownership of projects, process reviews and improvement initiatives.
• Develop and maintain standard operating procedures (SOPs), applying Lean Six Sigma principles where possible.
• Use CRM systems to manage and resolve queries, making sure things don’t get missed.
• Work closely with stakeholders across Head Office, Retail, and DCs to keep priorities aligned.
• Investigate issues, resolve them, and put steps in place to prevent them happening again.
• Use advanced Excel skills (SQL knowledge is a bonus) to support decisions with data.

About You

• Experience in retail or warehouse operations – you understand how things work on the ground.
• Strong organisational skills and the ability to manage multiple priorities.
• Comfortable dealing with stakeholders at all levels.
• Familiar with CRM or ticketing systems.
• Good knowledge of Lean Six Sigma principles.
• Advanced Excel skills (SUMIFS, pivots, XLOOKUP, Power Query).
• Proactive, detail-focused, and commercially aware.
• Full UK driving licence and willing to travel to DCs when needed.
• Must have the right to work in the UK.

What’s on Offer

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

This is a fantastic opportunity to make a real impact within a growing retail business

If you are interested or want to know more information, please contact Chelsea Goodman in the Pertemps Plymouth office.