CCTV Operator/Customer services

Mitie; Peacehaven; On-site; GBP 31,000; Full time

Job summary

A leading facilities management company is expanding its Security Operations Centre in Peacehaven and is seeking dedicated individuals for a CCTV monitoring role. No prior experience is needed as comprehensive on-the-job training is provided, including a fully funded CCTV SIA licence. Candidates should possess excellent communication and customer service skills, be reliable and proactive, and have a keen interest in technology. The role includes monitoring CCTV footage and providing support to store colleagues while ensuring exceptional service.

Benefits

Competitive salary

Attractive retail discount

Overtime opportunities

Training and career progression

Qualifications

• No prior experience required; comprehensive on-the-job training provided.
• Ability to adapt to new systems.
• Customer-focused and proactive behavior.

Responsibilities

• Monitor CCTV footage for criminal activity.
• Provide phone support to store colleagues.
• Input incident data into the database.
• Deliver exceptional customer service.
• Conduct regular check-in calls with security personnel.

Skills

Excellent communication skills

Customer service skills

Computer literacy

Ability to multi-task

Team collaboration

Job description

Job Overview

Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

• Excellent communicators with a professional telephone manner
• Computer literate with the ability to adapt to new systems
• Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!

Main Duties

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
• Offer phone support to M&S store colleagues, assisting with security-related matters
• Accurately input security and crime incident data into a central database
• Deliver exceptional customer service to our client, ensuring their needs are met
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates

What we are looking for

• Excellent communication and customer service skills
• Strong ability to multi-task and prioritize workload effectively
• Highly committed, motivated, and proactive
• Experience working collaboratively as part of a team
• A keen interest in technology and AI

What we offer

• £30,069.74 per annum working an average of 40 hours per week, including weekend working.
• Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
• A competitive salary
• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression