CCTV Maintenance Technical Manager

Tesco UK; Welwyn Garden City; On-site; GBP 40,000 - 55,000; Full time

Job summary

A major UK retail company is seeking a skilled individual to lead CCTV operations in Welwyn Garden City. The role focuses on ensuring safety and efficiency through proactive monitoring and maintenance of CCTV systems. Candidates must possess technical proficiency, problem-solving abilities, and a background in maintenance or engineering. The position offers ongoing training and career development opportunities in a supportive environment.

Benefits

Ongoing training and career development opportunities

Support for flexible working

Qualifications

• Proven experience in maintenance, engineering, or construction environments.
• Strong technical proficiency with CCTV systems.
• Proficient with Microsoft 365 applications.

Responsibilities

• Lead CCTV operations ensuring safety and efficiency.
• Coordinate technical support functions for CCTV.
• Review and improve current CCTV maintenance models.
• Collaborate with IT for system integration.
• Support internal field teams for service continuity.
• Resolve technical issues highlighted by colleagues.
• Perform site visits for incident management.
• Maintain high operational standards.

Job description

Overview

Lead CCTV operations at Tesco to ensure safety and efficiency for all. Joining a skilled team, you will take charge of the proactive monitoring, upkeep, and enhancement of CCTV systems across our estate. Your responsibilities will be instrumental in preventing losses, responding to incidents, and ensuring operational continuity to safeguard individuals, assets, and brand reputation.

This role demands a high level of technical proficiency, strong problem-solving abilities, and a proactive attitude. You’ll need to be confident in diagnosing faults, implementing situational and systemic solutions, and ensuring compliance with data protection and security standards. In return, you’ll benefit from ongoing training, career development opportunities, and the chance to contribute to one of the UK’s most trusted retail brands.

Responsibilities

• Providing and coordinating the technical service support function for CCTV category.
• Reviewing our current CCTV maintenance model to find opportunities for improvement, and exploring creative methods to optimize efficiency and availability.
• Ensuring comprehensive technical comprehension and supervision of traditional and IP CCTV systems, encompassing configuration, fault diagnosis, and integration with network infrastructure (e.g., switches, routers, firewalls, VLANs).
• Collaborating with IT and networking colleagues to integrate CCTV systems into Tesco’s secure network to ensure ongoing connectivity for remote monitoring operations.
• Supporting the internal specialist CCTV field team to respond to any future business-led initiatives, ensuring capability to provide effective continued service support.
• Additional responsibilities including Cash Conveyance & Checkout systems technical support.
• Establishing effective relationships with wider teams, colleagues and supporting contractors, communicating & managing expectations where necessary.
• Collaborating with team members and external partners to improve and implement strategies.
• Resolving blockers to success through clear communication and collaboration with peers and senior stakeholders.
• Keeping up to date with any industry & legislative changes, and implementing change to process if required, passing on this information and knowledge to wider teams.
• Oversight and understanding of technical issues highlighted by field-based colleagues/contractors, developing resolutions, delivering best practice, implementing change if needed to deliver estate wide solutions.
• Site visits as required in line with technical categories, regarding incidents/investigations/information gathering.
• Proficiently guiding own progress and advancement without focusing on specific measurements.

Being an essential part of our technical management team, you will display keenness for maintaining high standards. With prior experience in maintenance, engineering, or construction domains, you will be proficient in using IT equipment, including proficient use of Microsoft 365.

Operational Skills

• Performance Management and Improvement.
• Communication & collaborator management.
• Data analysis.
• Confident in presenting findings and solutions to issues through various media platforms.
• Problem solving across hybrid CCTV environments, including legacy analogue systems and modern IP-based deployments.
• Proficiency in CCTV software platforms (including Target) and IP configuration utilities and networking tools.
• Maintenance planning & processes.
• Governance and compliance.
• Organisational and planning skills.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please contact us for more information. And if you're interested in joining our team but don’t tick every box, don’t let that hold you back from applying.