Catering Supervisor

ISS Facilities Services; Peacehaven; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Catering Supervisor in East Kilbride to oversee the Costa Coffee operation within an NHS hospital. This role involves supporting daily operations, leading a team, and ensuring the highest standards of customer service and compliance. Ideal candidates will possess strong leadership, communication skills, and experience in a supervisory role within food service. Flexible working hours will be required, including shifts on weekends and evenings.

Qualifications

• Experience in a supervisory role within retail, food service or hospitality.
• Strong ability to lead, motivate, and develop a team.
• Good understanding of health & safety practices.

Responsibilities

• Support daily operation of the Costa store.
• Lead shift operations and staff deployment.
• Supervise and coach team members.
• Manage customer complaints effectively.
• Collaborate with ISS and hospital teams.

Skills

Customer service skills

Communication

Leadership

Attention to detail

Understanding of food hygiene

Ability to work in fast-paced environment

Job description

Catering Supervisor

Contract: Healthcare

Location: East Kilbride, G75 8RG

Hours of work: 37

Working Pattern: Alternate weekly between day and evening shifts

Contract Type: Permanent

Hourly Rate: £14.52

The purpose of this role is to support the Retail Catering Manager in delivering a high‑performing and fully compliant Costa Coffee operation within an NHS hospital environment.

The Supervisor is responsible for ensuring that excellent customer service is consistently provided and that all operational standards are maintained.

The role also involves leading and motivating the team to achieve high levels of performance. In addition, the Supervisor must ensure full compliance with all health, safety, food hygiene, and contractual requirements set out in the PFI agreement.

This position requires strong leadership skills, exceptional attention to detail, and the ability to work effectively within a healthcare setting.

The Role

• Support the daily operation of the Costa store and act as the senior person in the Retail Catering Manager’s absence.
• Lead shift operations, including staff deployment, break management, stock control, and cash handling.
• Create staff rotas in conjunction with the Retail Catering Manager.
• Supervise and coach team members, ensuring adherence to operational, uniform, and customer service standards.
• Maintain Costa brand standards in product quality, store presentation, and overall customer experience.
• Provide excellent customer service and ensure sensitivity when serving within a healthcare environment.
• Manage and escalated customer complaints as required.
• Support stock ordering, delivery checks, waste control, and stock rotation.
• Work collaboratively with ISS teams and hospital partners to meet contractual requirements and audit standards.

About You

• Experience in a supervisory role within retail, food service, hospitality, or a similar environment.
• Strong customer service and communication skills.
• Ability to lead, motivate, and develop a team.
• Good understanding of food hygiene and health & safety practices.
• Ability to work effectively in a fast‑paced, high‑footfall environment.

Behavioural Expectations

• Maintain a professional, calm, and courteous manner at all times.
• Demonstrate reliability, punctuality, and a commitment to high standards.
• Act as a supportive team player with a proactive, solution‑focused approach.
• Show respect for privacy, dignity, and diversity within a healthcare environment.

Working Conditions

Shift‑based working, including early mornings, evenings, weekends, and bank holidays.

Work in a high‑footfall environment serving hospital staff, patients, and visitors.

Adhere to NHS site requirements, including infection control, hygiene, and security protocols.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.