Catering Assistant

ISS Facilities Services; Peacehaven; On-site; GBP 14,000; Full time

Job summary

A world-leading facility management company is seeking a Catering Assistant to provide exceptional customer service and create a welcoming atmosphere for guests and colleagues. Responsibilities include answering enquiries, developing workplace understanding, and identifying service improvement opportunities. The ideal candidate will possess strong teamwork skills and a proactive attitude. This is a permanent position based in Northampton, with a competitive hourly rate of £13.36.

Qualifications

• Excellent customer service skills with a passion for delivering exceptional experiences.
• Friendly, approachable, and professional manner.
• Ability to work independently as well as part of a team.

Responsibilities

• Create a welcoming experience for guests and colleagues.
• Answer enquiries confidently about the site and operations.
• Identify opportunities to improve the workplace experience.

Skills

Customer service skills

Teamwork

Professional manner

Proactive attitude

Microsoft Office competency

Job description

Catering Assistant

Location: Northampton, NN4 7SG

Hours of work: 40

Working Pattern: Monday to Friday

Contract Type: Permanent

Hourly Rate: £13.36

Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?

As a Catering Assistant / Host with ISS UK, you will be an ambassador for both ISS and our clients, playing a key role in delivering a warm, professional, and memorable welcome.

This important position is ideal for someone who takes pride in exceptional service, builds genuine relationships, and helps create an outstanding experience for everyone who visits the workplace.

The Role

• Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service
• Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations
• Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities
• Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere
• Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team
• Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture

About You

• Excellent customer service skills with a genuine passion for delivering exceptional experiences
• A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people
• Strong teamwork skills, complemented by the ability to work independently when required
• A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment
• Competent in using relevant systems and software (e.g., Microsoft Office)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.