Catering Account Director

Compass Group UK & Ireland; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading food service company in London is seeking an experienced Account Director. The role involves managing client relationships, ensuring contract compliance, and leading operational teams to excellence. You will oversee financial performance, manage budgets, and drive revenue growth. This position offers a competitive salary and a range of employee benefits focused on personal development and well-being.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Wellbeing strategy

Regular social events

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Qualifications

• Strong experience in managing client relationships and contracts.
• Ability to lead and motivate operational teams.
• Excellent financial acumen for budgeting and forecasting.

Responsibilities

• Build and maintain strong client partnerships.
• Ensure compliance with contracts and regulations.
• Manage contract financial performance and profitability.
• Lead teams to deliver consistent service excellence.

Skills

Client relationship management

Operational excellence

Financial management

Team leadership

Job description

Job Introduction

Great food in the workplace isn't simply about fuel. It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award winning teams - we are currently recruiting for Account Directors to join our growing business based in London.

Location: Zone 1 London

Salary: £55,000 - £65,000 per annum + travel + package

Working Pattern: Monday - Friday - 40 hours per week

Key Responsibilities:

Client relationship management

• Act as the primary senior point of contact for clients, building and maintaining strong, long-term partnerships.
• Manage client expectations and communicate project progress, addressing any issues and keeping them informed of developments.

Operational and contract management

• Ensure contract delivery meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee all aspects of contract performance, including compliance with contractual terms and health and safety regulations.
• Develop and implement operational excellence and innovation within contracts.
• Produce regular performance reviews, reports, and strategic development plans.

Financial and commercial management

• Manage the financial performance of contracts, including budgeting, forecasting, and cost control.
• Maximise profitability by controlling costs and managing margins.
• Identify and drive revenue growth opportunities, such as upselling new services.
• Lead the company's role in contract retenders.

Team leadership

• Lead, motivate, and develop operational teams to ensure consistent service excellence.
• Foster a collaborative culture and ensure staff are trained and managed effectively.
• Ensure compliance with all regulatory, safety, and quality standards across all managed sites.

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase schemeVolunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers