Casualty Claims Handler

Davies; Hempstalls; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company is seeking a Casualty Claims Handler in Stoke. The role involves assessing claims, negotiating settlements, and ensuring compliance with legal requirements. Ideal candidates will have experience in Liability Claims and strong communication skills. This position offers a hybrid working model and numerous employee benefits including professional development opportunities and a flexible work environment.

Benefits

Leadership training programme

Funding for professional qualifications

Wellbeing centre and discounts with retailers

25 days holiday, increasing with service

Qualifications

• Experience in handling liability claims.
• Professional communication skills both written and verbal.
• Strong administrative capabilities and IT skills.

Responsibilities

• Establish claim cover and record details.
• Investigate claims directly or via adjusters.
• Make liability decisions and negotiate settlements.
• Ensure compliance with legal timescales and SLAs.
• Build relationships with clients and stakeholders.

Skills

Liability Claims Handling experience

Professional communication skills

Efficient administrative skills

Strong numeracy and literacy skills

Proactive attitude

Excellent customer service

Ability to work in a team

Adaptability and flexibility

Knowledge of policy wording

Knowledge of modern claims practice

Knowledge of Civil Procedure Rules

Current case law knowledge

Job description

Casualty Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Location: Stoke-on-Trent/Hybrid - one day per week at our premises.

Hours: 37.5 hours per week, Monday - Friday

Davies is seeking a talented individual to join our Casualty team in Stoke. In this role, you will provide top-notch claims service to our clients, proactively handling claims in line with the insurer’s philosophy, therefore, the successful candidate will ideally have experience with Liability Claims.

Key Responsibilities

• Claims Assessment: Establish if cover is in place for the claim and record all claims on the digital claims-handling system to ensure that all MI data is consistently and accurately recorded.
• Claims Investigation: To investigate claims either directly via desktop, or by instructing loss adjusters.
• Liability Decisions: Make informed decisions on liability.
• Settlement Negotiations: Negotiating claim settlements.
• Compliance: Ensure compliance with all legal timescales and client SLAs.
• Relationship Building: Build relationships with external clients and stakeholders.
• Client Meetings: If required, attend client claim review meetings either in person when required or on Microsoft Teams platform.

Skills, Knowledge & Expertise

• Liability Claims Handling experience
• A professional and adaptable communication style – both written and verbal;
• Efficient administrative skills;
• Strong numeracy, literacy, and IT skills;
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team.
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Knowledge of modern claims practice;
• Knowledge of Civil Procedure Rules;
• Knowledge of MOJ protocols;
• Current case law and assessment of personal injury valuation and negotiations.
• Ability to deliver outcomes in a fast-paced environment

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan