Casualty Adjuster - Scotland and Northern Ireland

Davies; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Casualty Adjuster for the Glasgow area. In this permanent role, you'll engage with insurers and policyholders, investigating claims while ensuring high-quality service. Ideal candidates have a strong background in liability adjusting or claims handling and possess excellent communication and organisational skills. This position includes a comprehensive benefits package, including a competitive salary and various wellbeing programs, creating a supportive work environment.

Benefits

25 days holiday

Pension plan

Wellbeing centre

Flexible working

Career development opportunities

Qualifications

• Previous relevant liability adjusting or claims handling experience.
• Excellent client relationship building, report writing, and communication skills.
• Excellent customer service, organisational & planning skills.

Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims in the field or from the desk.
• Compilation of all necessary evidence and relevant documentation.
• Preparation of Preliminary Reports detailing the evidence available.
• Determine appropriate action for resolution of the case.

Skills

Liability adjusting

Client relationship building

Report writing

Excellent customer service

Organisational skills

Planning skills

Education

Full drivers licence

Job description

Casualty Adjuster - Scotland and Northern Ireland

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications
• Company car or car allowance

Davies are looking to recruit an experienced Liability Loss Adjuster or Claims Handler to join our growing Casualty team. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. The role would suit an experienced Casualty Adjuster/investigator or a n experienced Claims Handler seeking a fresh challenge, someone who is ambitious, and can demonstrate an ability to develop their skills and knowledge.

What will your day look like

• Liaison with Insurers, Policyholders and Brokers
• Investigation of allocated claims in the field or from the desk
• Compilation of all necessary evidence and relevant documentation
• Preparation of Preliminary Reports detailing the evidence available and commenting upon Policy Indemnity, Legal Liability, Quantum, and Tactics
• Determine appropriate action for resolution of the case
• Defend or negotiate settlement where appropriate, within agreed authority limits
• Correspond with all parties professionally to proactively progress the case to conclusion
• Investigate and handle all cases in accordance with the client’s requirements by referral to documented procedures at all times
• Maintain a proper reserve at all times by regular review
• Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company
• All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirement

Knowledge and Abilities

Previous relevant liability adjusting or claims handling experience

Excellent client relationship building, report writing and communication skills

Excellent customer service, organisational & planning skills

A full drivers licence is essential

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan