Casual Receptionist

Hand Picked Hotels Ltd; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel group is seeking a casual Receptionist at New Hall Hotel & Spa in Sutton Coldfield. The role focuses on delivering exceptional service and creating memorable experiences for guests. Ideal candidates will have experience in a luxury environment, possess strong communication skills, and be proficient in hotel reservation systems. The position offers competitive pay at £13.50 per hour, along with meals and uniforms provided. Join a team that values diversity and inclusion.

Benefits

Competitive salary and service charge

Uniform provided

Meals on duty

Diversity and inclusion initiatives

Qualifications

• Experience in a luxury four or five star hotel in front office.
• Passionate about providing memorable guest experiences.
• Ability to anticipate guests' needs.

Responsibilities

• Deliver exceptional guest experience with personalized service.
• Engage with guests to create magical memories.
• Maintain effective communication with the Front office team.

Skills

Customer service skills

Emotional intelligence

Attention to detail

Proficient computer skills

Ability to work under pressure

Tools

Opera reservation system

Microsoft Office

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Receptionist on a casual hours basis at New Hall Hotel & Spa, part of Hand Picked Hotels.

New Hall Hotel & Spa is a stunning and unique hotel, dating back to the 13th Century and steeped in history and a fine example of medieval architecture and stands proudly as England’s oldest listed inhabited moated house.

At 800 years old, this luxurious hotel has a long history of delivering exceptional hospitality to discerning guests. Replete with contemporary comforts, our spa and health club offers an oasis of relaxation complimented by our award winning 2AA Rosette restaurant and extensive meetings and events operation, which is a popular choice for weddings, bespoke events and conferences.

About the Role

• The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About You:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

• A competitive salary package of £13.50 per hour, plus a share of service charge.
• This role is being offered on a casual basis, hours will vary depending on business needs.
• Uniform & Meals on duty provided.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.