Casual Receptionist

Fife Council; Glenrothes; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local government authority in Scotland is seeking a dedicated individual for a customer-facing role. The successful applicant will provide effective reception services and engage positively with customers while supporting administrative tasks. This position requires effective communication skills, a customer-focused attitude, and a good understanding of IT systems. Flexibility and the ability to work independently as part of a wider team are essential. The candidate will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership.

Qualifications

• Must be enthusiastic and self-motivated individual who can work unsupervised.
• Should demonstrate a can-do attitude at all times.
• Required to obtain Protection of Vulnerable Groups (PVG) scheme membership.

Responsibilities

• Engage with customers and service users positively.
• Provide effective reception service and adhere to customer care policies.
• Maintain registers and waiting lists and reconcile cash against booking sheets.

Skills

Effective communication skills

Customer focused

Team working skills

Flexible and self-motivated

Good understanding of IT

Education

Educated to SCQF level 4

Job description

Overview

Not all our vacancies are advertised here. Please visit www.fife.gov.uk/jobs to view all our current vacancies. While you are on our site, you can sign up for Job Alerts and we will email you when we advertise a vacancy that may be of interest. More information about Community Use can be found at https://active.fife.scot/about/community-use.

Community Use is the team that works to ensure halls, community centres and schools in Fife are available for learning, leisure, life and cultural events. Together with partners we deliver a programme of inclusive pursuits including physical activity and sport, performing arts, arts and crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in modern and historic buildings in the Kingdom’s city, towns and villages.

Responsibilities

• Reporting directly to the support officer and undertaking a frontline customer facing role.
• Engaging with customers and service users in a positive manner and responding to enquiries by answering telephones, emails, and face-to-face contacts, as well as operating booking procedures and systems.
• Providing an efficient reception service to the public and ensuring adherence to customer care policies and service guidelines.
• Working in accordance with health and safety policy and following risk assessments and standard operating procedures.
• Being a member of an area team providing administrative and clerical support to Community Use.
• Maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, and escalating complaints, comments and compliments as appropriate.
• Occasionally working alone; travel between facilities may be required, and a driving licence is not essential.

For further details, a link to the role profile is included below and provides more information about the job and the type of person we are looking for.

The Person

• We are looking for an enthusiastic and self-motivated individual who can work unsupervised and independently as part of a wider team.
• You will possess effective communication skills, be customer focused and demonstrate a can-do attitude at all times.
• The successful applicant must also:
• Be educated to SCQF level 4.
• Be confident and level-headed when dealing with people at all levels.
• Be flexible and able to work on their own initiative.
• Have excellent team working skills.
• Possess a good understanding of IT and the ability to use a variety of internal systems.
• Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.