Casual Lugagge Porter

Belmond; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hospitality group in London is seeking a Luggage Porter for the Britannic Explorer train. This role involves ensuring a warm welcome for guests, exceptional customer service, and coordinating luggage transfers. The ideal candidate will have a passion for hospitality, strong communication skills, and prior experience in a similar role. This position offers development opportunities within a prestigious work environment.

Benefits

Complimentary experiences at destinations

Group Income Protection

Wellness programme

Team social events

Qualifications

• Experience in a similar role, preferably within the luxury hospitality industry.
• Eligibility to work in the UK.
• Strong interpersonal and communication skills.

Responsibilities

• Greet all guests warmly upon arrival.
• Deliver exceptional customer service.
• Coordinate luggage collection and transfer operations.
• Keep management informed of guest concerns.

Skills

Exceptional communication

Organisational skills

Time-management skills

Customer service

Ability to follow instructions

Job description

Overview

As a Luggage Porter at the Britannic Explorer, A Belmond Train, you are part of a team that creates a welcoming environment for guests. In this role, you will help facilitate guests’ arrival and departure by working closely with the Operations and Onboard Team to ensure the smooth handling of guest luggage. This is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities

• Ensuring all guests and customers are greeted warmly upon arrival.
• Delivering exceptional customer service when greeting and welcoming all guests and escorting them to chauffeurs and departure platforms.
• Coordinating luggage collection and transfer operations, including manual handling, ensuring that all bags are properly tagged and that guests’ luggage is placed in cabins as quickly as possible.
• Keeping management well informed of all guest concerns and complaints, and taking action where needed.
• Applicants must have eligibility to work in the UK.
• Experience in a similar role, preferably within the luxury hospitality industry, is an advantage.
• Exceptional communication, organisational and time-management skills.
• Ability to follow instructions and work independently when required.
• Personable approach, genuine personality and generous spirit.

Benefits

• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
• Group Income Protection - Group Life Insurance - Employer contribution pension
• Team social events
• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Britannic Explorer, a Belmond Train, United Kingdom, takes to the rails from July 4, 2025. Paying homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.