Lead Worker

Trident Group; Park Central; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in the UK is seeking dedicated individuals to provide essential support to vulnerable populations. You will empower clients to navigate their paths to independence through effective communication and stakeholder collaboration. Candidates should have experience in various support roles and a passion for helping others. The organization offers comprehensive benefits and development opportunities in an inclusive environment.

Benefits

34 days annual leave

Birthday leave

Flexible working options

Life assurance (3 x salary)

Qualifications

• Relevant experience in providing specialist support.
• Ability to work effectively with a wide variety of stakeholders.
• Experience in facilitating customer involvement.

Responsibilities

• Provide early and targeted support to people with vulnerabilities.
• Support customers in building successful relationships.
• Manage a case load of customers across locations.

Skills

Excellent communication skills

Customer focused approach

Ability to work with stakeholders

Experience in agile working

IT Literacy

Record keeping

Ability to manage competing priorities

Empathetic nature

Tools

Microsoft Word

Microsoft Excel

Support Planning Software

Database management

Job description

About the role

To provide early and targeted support to aid the recovery and resilience of people with multiple vulnerabilities, working across a portfolio of longer-term accommodation-based services intended to positively address the ‘revolving door’ nature of shorter term supported accommodation. Demonstrating a commitment to safeguarding in line with policy and procedure you will support customers to develop the knowledge and skills they need to achieve their goals, empowering them to build successful relationships within their community and access the necessary services to develop skills to better manage their health and wellbeing and increase levels of independence as they move through a prevention pathway model.

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities :

• Excellent communication skills as well as a customer focussed approach are essential
• Proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory
• Experience of agile working across locations to support a case load of customers
• Experience in facilitating customer involvement
• IT Literate and competent with Word, Excel, Support Planning Software and database management and creation
• Maintaining accurate records that capture identified outcomes and Key Performance Indicators.
• Ability to manage competing priorities and work to deadline
• A flexible approach to working within a shift pattern environment
• An empathetic nature with the passion to support vulnerable young people

Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to :

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people